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Language Fluency: English (Required)

Work Shift 1st shift (United States of America)

Please Review The Following Job Description Join the CX/OPEX Operational Excellence team and lead enterpriselevel insights that shape how leaders know and understand their clients with the ultimate goal to improve the client experience. You'll coach and elevate a highperforming analytics team to turn complex data into executive-ready, actionable insights. You'll build and scale dashboards and reporting that meet enterprise business needs-while leveraging automation to simplify workflows and accelerate impact. You'll bring data to life through exceptional PowerPoint storytelling, translating trends, drivers, and opportunities into crisp narratives leaders can act on. Preferred: experience working with complaints data and the broader enterprise reporting ecosystem, including using complaints insights to surface issues and prioritize remediation.

**On-site/5 days a week - Charlotte, NC or Atlanta, GA**

Essential Duties And Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Career-level professional job that applies in-depth knowledge within own professional discipline and a foundational understanding of concepts and principles of other related professional disciplines.
• Applies knowledge of best practices derived from experience and external networking to solve a range of complex technical and operational problems.

Qualifications Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree and 2-5 years of related experience or an equivalent combination of education and experience.
• In-depth knowledge of principles, practices, theories, and/or methodologies associated with the professional discipline (e.g., information technology, project management, finance, risk management, etc.).
• Focus on process automation to improve efficiency
• Understands foundational concepts of other related professional disciplines.
• Experience managing small-mid size projects with some complexity.
• Knowledge of the industry's competitive landscape and the factors that differentiate Truist and its competitors in the market.

Preferred Qualifications

• Master's degree or MBA and 6 years of related experience. Previous experience in the banking industry.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work

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