Business Analyst, London About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

At Nscale, our Business Operations team builds the systems, processes, and insights that drive execution and decision-making across the company. We create clarity, remove blockers, and ensure teams have the tools, data, and support they need to move quickly and confidently.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.

About The Role We’re looking for a Business Analyst with strong analytical, process improvement, and stakeholder engagement skills. You’ll play a key role in surfacing insights, improving workflows, and enabling faster, smarter decisions across the business.

This role sits at the centre of Nscale’s operational engine—turning data into action, unblocking operational inefficiencies, and partnering with teams across Infrastructure, Commercial, Finance, and Planning to optimise how we scale.

What You’ll Be Doing Analysis & Insights

• Gather, clean, and analyse data from operational, commercial, and infrastructure sources to identify trends, bottlenecks, or opportunities
• Build reports and dashboards to monitor key business metrics and performance drivers
• Perform root cause analysis on operational issues or performance drops
• Support OKR and KPI tracking, quarterly reviews, and leadership reporting

Process & Workflow Improvement

• Partner with stakeholders to map current-state processes and identify areas for optimisation
• Develop recommendations and support implementation of improved workflows and tooling
• Work closely with the Systems Architect to ensure changes are reflected in system design and automation
• Document business processes and help drive operational consistency across teams

Project & Stakeholder Support

• Support cross-functional initiatives with structured analysis, planning, and follow-up
• Work closely with Finance, Planning, Client Success, and Infrastructure teams to ensure decisions are grounded in accurate, timely data
• Create project plans, timelines, and trackers to support operational execution
• Provide input into tool adoption, reporting needs, and internal change management

About You

• You’re data-driven and love making sense of complexity through structured thinking
• You’re proactive, curious, and quick to get up to speed on new systems or workflows
• You enjoy turning business questions into analysis and surfacing clear recommendations
• You’re equally comfortable deep in spreadsheets or talking to stakeholders
• You have strong communication skills and can present findings clearly to a range of audiences
• You work best in a fast-paced, ambiguous environment where priorities evolve quickly
• You have a bias for action and enjoy owning projects end to end

Qualifications & Experience

• 3+ years of experience in business analysis, operations, strategy, or a similar role
• Strong analytical skills and proficiency in Excel or Google Sheets
• Familiarity with data querying and analysis tools (e.g., SQL, Looker, Power BI, Tableau)
• Excellent verbal and written communication skills; able to work effectively with both technical and non-technical teams
• Highly organised, detail-oriented, and comfortable managing multiple priorities
• Experience translating business problems into structured analysis and clear outputs

Nice to Have

• Experience in a high-growth tech or infrastructure environment
• Familiarity with SaaS business metrics or data centre infrastructure terms
• Exposure to business systems (e.g. HubSpot, Wrike)
• Experience working with forecasting, planning, or performance tracking teams
• Understanding of financial modelling, pricing analysis, or commercial planning

What We Can Offer You

• A collaborative, supportive, and innovative environment where your contributions will make a real impact.
• A competitive compensation package (base + equity) with reviews every 12 months.
• Work at one of the fastest-growing tech startups, backed by top PE/VC firms.
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility: We see you as individuals first, employees second. This approach includes all the expected perks but goes beyond that to offer true flexibility. We’re proud to be a workplace that trusts our Nscalers to excel in their roles while giving you the freedom to shape your day
• Remote-first: Join our remote-first team, and enjoy the flexibility of remote work, allowing you to create a productive and balanced work-life setup, while staying connected with your global team.

Equal Opportunities Statement At Nscale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.