Key Responsibilities:

• Collaborate with business units, IT, and project teams to gather, analyze, and document business and user requirements related to Commercial Lines policy administration systems and processes.
• Facilitate requirement and design sessions with underwriting, operations, and technology teams to define system enhancements and integrations.
• Develop detailed process flows, use cases, data mappings, and functional specifications supporting policy lifecycle activities including quoting, binding, issuance, endorsement, and renewal.
• Partner with QA teams to develop testing strategies, test cases, and traceability matrices to ensure all business requirements are validated.
• Conduct business process analysis to identify opportunities for efficiency and automation across policy administration functions.
• Participate actively in all phases of the project lifecycle , ensuring requirements are fully understood, documented, and delivered in alignment with business objectives.
• Support the rollout of new or enhanced Commercial Lines products, rating changes, and system configurations.
• Contribute to Business Analysis Center of Excellence (CoE) initiatives by following best practices and promoting consistent documentation standards.
• Build strong relationships with key stakeholders to understand business needs, anticipate challenges, and ensure successful delivery of policy administration solutions.

Qualifications:

• 3+ years of Business Analysis experience , ideally supporting Commercial Lines insurance systems or policy administration initiatives.
• Strong understanding of Commercial Lines workflows (e.g., property, casualty, auto, liability, inland marine, or workers’ compensation).
• Proven ability to document complex processes, system requirements, and user stories with clarity and precision.
• Experience working with policy management platforms (e.g., Duck Creek, Majesco, OneShield, or similar).
• Excellent analytical, problem-solving, and communication skills with the ability to translate business needs into technical requirements.
• Skilled in facilitation, stakeholder management, and requirement elicitation using structured techniques.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with process modeling tools.
• Experience writing test plans and test cases to support UAT and system validation.
• Ability to manage multiple tasks and adapt to changing priorities in a fast-paced environment.
• Familiarity with Agile/Scrum methodologies preferred.

Preferred Education & Experience:

• Bachelor’s degree in Business, Information Systems, or related discipline (or equivalent practical experience).
• Prior experience in P&C Commercial Lines insurance or with policy administration system modernization projects.