Company Description LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description This position is based in Dublin.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The LinkedIn Billing Support team is seeking an enthusiastic, team-oriented  Billing Support Analyst that takes each inquiry as an opportunity to provide world-class support to our customers and business partners.

As a Billing Support Analyst, you will engage on a daily basis with talented partners in a fast-paced environment, supporting the order to cash cycle for all of LinkedIn’s corporate business lines. You will be the voice of LinkedIn to our customers and will provide them an exceptional customer experience.

Responsibilities:

• Provide billing support to LinkedIn Enterprise customers both internal and external
• Work within a queue-support model with specific targets on the number of customer issues resolved

Qualifications Basic Qualifications:

• Business fluency in Italian and English
• 2+ years of Customer Service or Billing experience in a B2B environment

Preferred Qualifications :

• Fluency in another European language is an advantage
• Experience with Oracle and Salesforce / Microsoft Dynamics
• Experience working in technology companies
• Intermediate knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

Suggested Skills:

• Communication
• Time Management
• Escalation

Additional Information Global Data Privacy Notice for Job Candidates Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.