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Job Description:

The Billing Analyst will provide support to Datasite clients and Sales on billing-related matters in a highly technical environment. The Analyst is responsible for handling a wide range of billing queries on various Datasite products that facilitate the M&A lifecycle. This is a position requiring a professional mix of fintech and interpersonal skills.

Responsibilities:

• Provide support by assisting customers, Sales, and other stakeholders with simple billing-related questions and problems.
• Analyze basic customer requests and engage various internal departments (Collections, Client Services, Sales Revenue & Enablement, Sales, Accounts Receivable, Legal etc.) to provide appropriate responses.

Education:

• Bachelor’s degree in Business Administration, Accounting, or Finance or related field

Experience:

• 1-2 years related experience in a billing support or customer service experience.
• Knowledge of Salesforce (or similar CRM)
• Excel experience (formulas, pivot tables, etc.)
• Strong analytical and problem-solving skills with high learning agility.
• Proven ability to multitask in a time-sensitive and deadline-driven work environment.
• Strong communication skills, especially in explaining technical terms in a way non-technical individuals can understand.
• Ability to work well in a team collaboration environment.
• Excellent organizational skills and attention to detail.

Additional Information:

• Remote work location must have high-speed internet access (minimum 25Mbps download & 5Mbps upload speeds)

• CONTRACT ROLE - May through December 2026

Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.