This position is for you if:

• You have previous experience in a similar role and you enjoy what you do.
• You possess excellent interpersonal skills and strong active listening abilities.
• You know how to remain calm and composed in stressful situations.
• You are interested in technology and have a good understanding of IT (Google Suite, audio configuration, memory, network latency, etc.).
• Customer satisfaction is your top priority.
• You are enthusiastic and a true team player.
• You know how to prioritize tasks and organize your work effectively.
• You are proactive.
• You are fluent in Spanish and English, as both are required for this role.
• Knowledge of tools such as Zendesk, Jira, and TeamViewer would be a plus.

Compensation & Benefits:

• Cesantías y Prima (13th salary): Included in accordance with Colombian labor law
• Health & Dental Insurance: Colmédica Zafiro Elite – individual coverage fully paid by Ringover
• Work Location: 100% Remote within Colombia (ideally based in Bogota)
• Working Schedule: 42 hours per week

We’re an equal-opportunity employer and value diversity in all forms. If you’re passionate about flawless voice experiences and enjoy diving deep into packets and JSON, we’d love to meet you.

The contract will be managed through a professional employer organization.

Ringover is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to any discrimination (race, color, religion, gender, sexual orientation...).