In this ambitious context, we are looking to strengthen our Customer Support team as we expand our operations to provide a 24/7 service to our clients. Under the supervision of our Head of Customer America, your main responsibilities will be:

• Respond to customer requests through different channels: phone, email, and ticketing system.
• Ensure high-quality customer reception and support.
• Monitor the administrative and technical implementation of the solution for our clients.
• Manage tickets through our Zendesk tool.
• Act as a liaison between customers and the different departments of the company to ensure efficient issue resolution.

This position is for you if:

• You have previous experience in a similar role and you enjoy what you do.
• You possess excellent interpersonal skills and strong active listening abilities.
• You know how to remain calm and composed in stressful situations.
• You are interested in technology and have a good understanding of IT (Google Suite, audio configuration, memory, network latency, etc.).
• Customer satisfaction is your top priority.
• You are enthusiastic and a true team player.

Compensation & Benefits:

• Cesantías y Prima (13th salary): Included in accordance with Colombian labor law
• Health & Dental Insurance: Colmédica Zafiro Elite – individual coverage fully paid by Ringover
• Work Location: 100% Remote within Colombia (ideally based in Bogota)
• Working Schedule: 42 hours per week

We’re an equal-opportunity employer and value diversity in all forms. If you’re passionate about flawless voice experiences and enjoy diving deep into packets and JSON, we’d love to meet you. The contract will be managed through a professional employer organization. Ringover is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to any discrimination (race, color, religion, gender, sexual orientation...).