Job Summary The Business Intelligence (BI) Analyst Intermediate supports ECRT in a fast-paced, high-volume office environment by managing, analyzing, and reporting on complex data within a compliance-driven setting. This role designs and delivers accurate and insightful reports, supports business systems and process improvements, and documents sensitive misconduct reports.

Success in this role requires strong analytical skills, a keen attention to detail, and an appreciation for the critical role data plays in supporting decision-making. The ideal candidate is professional, discreet, and comfortable handling sensitive information. They are proactive, adaptable, and thrive both independently and as part of a collaborative team. Excellent organization, reliability, and communication skills, as well as a commitment to continual learning, will further contribute to success in this position.

Responsibilities*

Data Analysis and Reporting - 40%

• Leverage business intelligence software to design, create, export, and present data-driven qualitative and quantitative reports for a range of stakeholders to meet business and compliance needs.
• Create and maintain data dashboards to inform leadership groups.
• Respond efficiently to high-volume internal and external vetting requests by accurately interpreting and sharing relevant information.
• Regularly conduct audits of records to identify and correct gaps and contradictory data relationships to ensure accurate reporting.

Data Systems Development and Support - 30%

• Design, model, and build data structures and mapping routines to address evolving data and reporting requirements for the office.
• Collaborate with all ECRT teams and offices, including ECRT Dearborn, and ECRT Flint, to address diverse data needs.
• Serve as a resource to database users, by providing system training. Mentor and support colleagues by sharing knowledge and expertise.
• Maintain up-to-date departmental application and process documentation as systems and workflows evolve.

Case Triaging & Workflow Analysis - 30%

• Review, document, and analyze incoming misconduct reports, including those of a sensitive nature, for appropriate assignment to ECRT staff or referral response. Prepare case folders for incoming matters.
• Evaluate incoming reports to requirements for additional reporting in accordance with standard process, legal, policy, or regulatory mandates.
• Identify appropriate university or community resources to address concerns outside ECRT's purview, responding in a trauma-informed and empathetic manner.

Required Qualifications*

• Bachelor's degree in a relevant field, or an equivalent combination of education and experience
• 2-5 years of experience with database software, including database design, implementation, maintenance, and reporting
• Experience managing investigative case management platforms
• Proven experience handling sensitive and confidential information with discretion
• Strong attention to detail and accuracy in data management
• Demonstrated ability to manage high-volume, deadline-driven workloads
• Proficiency with Excel, Google Workspace, and related tools
• Excellent communication, organizational, and interpersonal skills

Skills You Have

Other beneficial knowledge and skills to have for this role include:

• Proficiency with Microsoft Power BI
• Project management experience
• Knowledge of University business and operations
• Experience working in higher education

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes. This position works in-person two (2) days per week or as needed.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

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