
Text is the company behind LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. We help brands provide better customer service at scale by analyzing, enriching, and automating text…

Text is the company behind LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. We help brands provide better customer service at scale by analyzing, enriching, and automating text…
Core offering: AI-driven customer service platform (chat, chatbot, helpdesk, knowledge base, widget)
Founded: 2002
Headquarters: Boston, MA (engineering roots in Wrocław, Poland)
Public status: Publicly listed on Warsaw Stock Exchange (ticker: TXT)
Recent M&A: Acquired by Automattic in October 2023 for reported $50M
Customer service and conversational commerce — scaling text-based support and automating customer interactions.
2002
Software Development
$50M
Automattic acquired Texts.com in October 2023 for a reported $50M.
Team Mission The Configuration team is the backbone of Text. We store and manage the core data, settings, licenses, and properties that dictate how our applications behave for clients.
We build and maintain high-traffic services, public APIs (such as the Configuration API), and background processing mechanisms (Work-Queue) that teams across the entire company rely on. We also handle feature flags and analytics proxies (Amplitude). Our work directly impacts the core ecosystem of TextApp, ensuring that client settings and cross-domain tasks function flawlessly.
About The Role We’re looking for a solid Backend Engineer (Go) with a strong sense of ownership to join the Configuration team. This is a role for a highly autonomous engineer - we need someone who has mastered the fundamentals, brings initiative, and doesn't just wait for step-by-step instructions.
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In practice, your day-to-day will be a healthy mix of driving new feature development, maintaining existing systems, and refactoring legacy code. While Go is our primary language for new services, you will also navigate and maintain parts of our ecosystem built in Node.js as we continue our migration and refactoring efforts . We don't do isolated, heads-down coding for months - because our services power the core of Text, priorities can shift, and you will regularly handle ad-hoc requests and cross-team collaboration.
What You’ll Do
Who You Are
You may be a great fit if you have
Nice to have
Why you’ll love working with us
⚡️ If you enjoy taking full ownership of your code, working on high-traffic core systems, and solving problems that impact the whole company, we’d love to meet you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.