Fini

Fini is an accuracy-first AI for customer support that actually resolves your customers’ issues. CX and Support leaders at mid-market and enterprise B2C companies in fintech, SaaS and marketplaces…

usefini.com

Fini

usefini.com

HQUS

Team Size80

Open Jobs14

Total Funding-

Latest FundraiseUnknown

TL;DR

What they do: Accuracy-first AI agents that resolve customer support tickets across chat, email and voice

Customers / scale: Handles over 1,000,000 tickets per month for enterprises including Fortune 500 customers

Security & compliance: Built to meet SOC 2, GDPR, ISO 27001 and EU AI Act standards

Recent funding: $3.6M seed announced Jan 2026 (Matrix Partners lead; YC participation)

Company Overview

Problem Domain

Customer support automation for mid-market and enterprise B2C companies in fintech, SaaS and marketplaces, including regulated workflows.

Founded

2022

Industry

AI / Customer Support / CX

Tech Stack

Zendesk

Salesforce

Intercom

HubSpot

Funding Track Record

Seed- 2026-01-15

$3.6M

Announced participation from Y Combinator and multiple angels

Pre-Seed- 2022-09-07

Crunchbase lists a pre-seed round with amount obfuscated

Investor Signal

“Backed by Matrix Partners and Y Combinator, with participation from multiple angel investors”

Join the Team

Back End Developer

RemoteUS

Remote • US

Company Description

Fini is an AI-driven solution designed to revolutionize customer support through its highly accurate ticket resolution capabilities. Trusted by mid-market and enterprise B2C companies across fintech, SaaS, and marketplaces, Fini automates up to 80% of customer support tickets with a 98% verified accuracy. The platform integrates seamlessly with popular tools like Zendesk, Salesforce, and HubSpot, ensuring that all resolutions align with real policies, data, and systems. Serving organizations like the U.S. Chamber of Commerce and multiple Fortune 500 companies, Fini is built to comply with stringent standards such as SOC 2, GDPR, ISO 27001, and the EU AI Act, delivering reliable solutions for high-stakes workflows.

Role Description

Fini is seeking a skilled Back End Developer for a part-time, remote role. This position involves developing and maintaining scalable back-end systems, writing efficient and reusable code, and collaborating with the front-end team to ensure seamless integration. The developer will work to optimize system performance, implement secure data protocols, and troubleshoot technical issues. Supporting the ongoing improvement of software architecture is a key aspect of this role.

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Strong expertise in Back-End Web Development and Software Development
Proficiency in Object-Oriented Programming (OOP) and Programming principles
Basic understanding of Front-End Development to ensure smooth integration with back-end systems
Experience with modern back-end programming languages and frameworks (e.g., Python, Node.js, Ruby, or similar)
Knowledge of database management systems and APIs
Excellent problem-solving skills and attention to detail
Ability to work independently in a remote work environment
Bachelor’s degree in Computer Science or a related field preferred
Experience with cloud platforms such as AWS, Google Cloud, or Azure is a plus

Fini

Fini

TL;DR

Company Overview

Problem Domain

Founded

Industry

Tech Stack

Funding Track Record

Investor Signal

Founders

What we do

Join the Team

Back End Developer

Startup jobs. A lot of them.

Mobile Developer

AI Researcher

Frontend Developer

Technical Writer

Frontend Developer

Mobile Developer

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