
Fini is an accuracy-first AI for customer support that actually resolves your customers’ issues. CX and Support leaders at mid-market and enterprise B2C companies in fintech, SaaS and marketplaces…

Fini is an accuracy-first AI for customer support that actually resolves your customers’ issues. CX and Support leaders at mid-market and enterprise B2C companies in fintech, SaaS and marketplaces…
What they do: Accuracy-first AI agents that resolve customer support tickets across chat, email and voice
Customers / scale: Handles over 1,000,000 tickets per month for enterprises including Fortune 500 customers
Security & compliance: Built to meet SOC 2, GDPR, ISO 27001 and EU AI Act standards
Recent funding: $3.6M seed announced Jan 2026 (Matrix Partners lead; YC participation)
Customer support automation for mid-market and enterprise B2C companies in fintech, SaaS and marketplaces, including regulated workflows.
2022
AI / Customer Support / CX
$3.6M
Announced participation from Y Combinator and multiple angels
Crunchbase lists a pre-seed round with amount obfuscated
“Backed by Matrix Partners and Y Combinator, with participation from multiple angel investors”
Company Description
Fini is an AI-driven solution designed to revolutionize customer support through its highly accurate ticket resolution capabilities. Trusted by mid-market and enterprise B2C companies across fintech, SaaS, and marketplaces, Fini automates up to 80% of customer support tickets with a 98% verified accuracy. The platform integrates seamlessly with popular tools like Zendesk, Salesforce, and HubSpot, ensuring that all resolutions align with real policies, data, and systems. Serving organizations like the U.S. Chamber of Commerce and multiple Fortune 500 companies, Fini is built to comply with stringent standards such as SOC 2, GDPR, ISO 27001, and the EU AI Act, delivering reliable solutions for high-stakes workflows.
Role Description
Fini is seeking a skilled Back End Developer for a part-time, remote role. This position involves developing and maintaining scalable back-end systems, writing efficient and reusable code, and collaborating with the front-end team to ensure seamless integration. The developer will work to optimize system performance, implement secure data protocols, and troubleshoot technical issues. Supporting the ongoing improvement of software architecture is a key aspect of this role.
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