About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Overview We are seeking a highly motivated Junior AI/ML Engineer to join our Sustaining Engineering team. This role is ideal for early‑career engineers who enjoy solving real-world technical challenges, working directly on customer issues, and building intelligent tools that improve developer productivity and operational efficiency. The engineer should thrive on solving complex customer issues and ensuring production systems run smoothly. In this role, you'll be the bridge between our customers and internal teams, combining technical expertise with strong communication skills to maintain the trust our customers place in us. The engineer will contribute not only by analyzing, diagnosing, and resolving customer‑reported issues, but also by creating AI-driven and agentic solutions that streamline engineering workflows, automate troubleshooting, and enhance log/code analysis capabilities across the organization.

Key Responsibilities

Skills & Qualifications Technical Skills

Soft Skills & Attributes

• Excellent communication skills with the ability to explain technical concepts to various audiences
• Strong sense of ownership and accountability for customer outcomes
• Empathy and patience when working with frustrated customers in high-pressure situations
• Collaborative mindset with the ability to work effectively across teams
• Growth mindset with eagerness to learn from every challenge

Our Culture We operate with one guiding principle: Customer and partner trust is our #1 priority . Every decision we make, every issue we resolve, and every interaction we have is guided by this commitment.

We foster a culture of ownership and learning where challenges become opportunities to strengthen customer relationships and improve our products. We measure what matters, leverage AI-powered tools to work smarter, and continuously raise the bar for quality and reliability.

Why Join Us

• Make a direct impact on customer satisfaction and product quality
• Exposure to real-world customer scenarios and production-grade systems.
• Work with cutting-edge AI-powered tools for observability and troubleshooting
• Hands-on experience building meaningful internal tools that significantly impact engineering efficiency.
• A fast-paced environment to grow your AI engineering skills while developing strong debugging and product-understanding foundations.
• Collaborate with talented engineers across Support, CloudOps, Product, and Engineering
• Grow your skills across the full stack while developing deep expertise in production systems
• Be part of a team that values learning, ownership, and continuous improvement

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.