As an Associate Researcher at Fini, you will play a key role in shaping and enhancing our AI's ability to resolve customer support queries. You will be responsible for conducting comprehensive research, analyzing customer support data, and identifying trends and patterns to improve our AI platform’s training and functionality. Your role will also involve collaboration with cross-functional teams, including product development and customer success, to ensure data accuracy and optimal system performance. This is a full-time, hybrid role based in Amsterdam or India, with some flexibility for remote work.

Qualifications

• Strong research and analytical skills, including the ability to identify patterns and insights from data
• Experience with data analysis tools and methodologies, and a keen understanding of data organization and accuracy
• Proficiency in presenting research findings and creating actionable strategies
• Effective verbal and written communication skills in English
• Familiarity with AI systems and customer support platforms such as Zendesk, Salesforce, and Intercom is a plus
• Detail-oriented with a focus on data accuracy and compliance, ideally within regulated industries
• Ability to work both independently and collaboratively in a hybrid work environment
• Bachelor's degree in a related field such as Data Science, Business Analysis, or similar disciplines