
Fini is an accuracy-first AI for customer support that actually resolves your customers’ issues. CX and Support leaders at mid-market and enterprise B2C companies in fintech, SaaS and marketplaces…

Fini is an accuracy-first AI for customer support that actually resolves your customers’ issues. CX and Support leaders at mid-market and enterprise B2C companies in fintech, SaaS and marketplaces…
What they do: Accuracy-first AI agents that automate enterprise customer support workflows
Customers / scale: Handles over 1,000,000 tickets per month for customers including enterprise and Fortune 500 organizations
Automation / accuracy claims: Automates up to 80% of selected journeys with 98% verified accuracy (company claim)
Compliance & security: Built to meet SOC 2, GDPR, ISO 27001 and EU AI Act standards (company claim)
Raised a $3.6M seed round led by Matrix Partners (announced Jan 15, 2026)
Enterprise customer support automation for regulated, high-stakes workflows.
2022
AI / SaaS / Customer Support
Disclosed on Crunchbase with amount redacted
$3.6M
Announcement states participation from Y Combinator and notable angels
“Backed by Matrix Partners, Y Combinator and multiple angel investors”
Company Description
Fini is a cutting-edge AI platform dedicated to transforming customer support by providing highly accurate resolutions for complex customer issues. Trusted by mid-market and enterprise B2C companies in sectors such as fintech, SaaS, and marketplaces, Fini automates up to 80% of high-stakes and regulated workflows, including refunds, KYC processes, account changes, and billing disputes, with 98% verified accuracy. By integrating seamlessly with existing systems like Zendesk, Salesforce, and HubSpot, Fini ensures faster ticket resolution, higher customer satisfaction, and full traceability of all answers to company policies and data. Already managing over a million tickets monthly for prominent organizations and enterprises like the U.S. Chamber of Commerce and multiple Fortune 500 companies, Fini complies with rigorous standards such as SOC 2, GDPR, and ISO 27001, establishing itself as a trusted partner for reliable customer support automation.
Your next opportunity is in here somewhere. Sign up to explore 52,000+ startups and their open roles. No spam. No gamification. Just jobs.
52,000+
Startups
60,000+
Open Roles
500+
New This Week
| Company |
|---|
As an Associate Researcher at Fini, you will play a key role in shaping and enhancing our AI's ability to resolve customer support queries. You will be responsible for conducting comprehensive research, analyzing customer support data, and identifying trends and patterns to improve our AI platform’s training and functionality. Your role will also involve collaboration with cross-functional teams, including product development and customer success, to ensure data accuracy and optimal system performance. This is a full-time, hybrid role based in Amsterdam or India, with some flexibility for remote work.
Qualifications