
ZestIoT is an IoT and AI-powered connected operations platform that empowers businesses across industries such as aviation, oil and gas, manufacturing, and food and beverages. It offers innovative solutions like Ground Radar, I View for safety and security, and Predicton for conveyor belt monitoring, which digitize and automate operations to enhance predictability, accelerate decision-making, and optimize resource utilization. The company focuses on delivering rapid, tech-forward solutions with customized UI/UX to improve operational safety, product quality, and efficiency, achieving high accuracy and significant ROI for clients. ZestIoT has a strong team of over 75 professionals and has secured multimillion-dollar deals with global B2B clients, partnering with industry leaders like DELL, CISCO, and T-Mobile, positioning itself as a reliable innovator in connected industrial IoT solutions.

ZestIoT is an IoT and AI-powered connected operations platform that empowers businesses across industries such as aviation, oil and gas, manufacturing, and food and beverages. It offers innovative solutions like Ground Radar, I View for safety and security, and Predicton for conveyor belt monitoring, which digitize and automate operations to enhance predictability, accelerate decision-making, and optimize resource utilization. The company focuses on delivering rapid, tech-forward solutions with customized UI/UX to improve operational safety, product quality, and efficiency, achieving high accuracy and significant ROI for clients. ZestIoT has a strong team of over 75 professionals and has secured multimillion-dollar deals with global B2B clients, partnering with industry leaders like DELL, CISCO, and T-Mobile, positioning itself as a reliable innovator in connected industrial IoT solutions.
We are seeking a highly motivated and experienced TAC Support Manager to lead our global technical assistance center (TAC) operations. The ideal candidate will possess 6-10 years of overall experience, with at least 2 years managing 24x7, 16x6, and other service level agreements, ensuring exceptional customer support across diverse time zones. This role demands strong leadership, technical acumen, and the ability to manage resources effectively in a multi-shift environment. You will be responsible for maintaining high customer satisfaction, driving process improvements, and ensuring timely resolution of technical issues.
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