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Job Summary:

Elitegen Enterprise LLC is seeking an experienced Applications Engineer to support and enhance its global ServiceNow platform. The Applications Engineer will maintain the stability, performance, and security of the platform while implementing strategic enhancements and integrations.

Responsibilities:

• Lead administrative tasks, including ServiceNow upgrades, configurations, and patch management

• Develop and implement platform enhancements following ServiceNow best practices

• Monitor and maintain MID Servers to ensure uptime and proper configuration

• Provide daily operational support for the ServiceNow platform and its core capabilities

• Collaborate on building integrations using the ServiceNow Integration Hub

• Gather and document business requirements, write user stories, and define acceptance criteria using Agile/Scrum methodologies

• Ensure platform compliance with firm-wide security policies and ISO 27001/2 standards

• Develop dashboards and reporting solutions for business stakeholders

• Support ITSM process adherence and governance

Qualifications:

Required:

• Bachelor's degree or equivalent experience

• Minimum 4 years of experience working with the ServiceNow platform, including ITSM and ITOM modules

• Minimum 4 years of experience in IT operations, working collaboratively across multiple IT teams

• Solid understanding of the ServiceNow platform architecture and best practices

Preferred:

• Experience with ServiceNow HAM Pro

• Familiarity with ITIL frameworks and ITSM methodologies

• Experience with ServiceNow CMDB, Common Services Data Model (CSDM), Discovery, and Service Mapping

• Strong interpersonal and communication skills with the ability to work effectively across diverse teams

Company:

At Elitegen Enterprise, we specialize in providing comprehensive solutions in IT healthcare, construction, and cleaning services. Founded in 2024, the company is headquartered in , with a team of 0-1 employees. The company is currently Early Stage.