RELEX Solutions

RELEX Solutions delivers a unified platform for retail, manufacturing, and supply chain planning, enabled by proven AI technology. We help retailers, manufacturers, and consumer goods companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end-to-end value chain. Companies like ADUSA, AutoZone, Coles, Circle K, Dollar Tree and Family Dollar, M&S Food, PetSmart, Rituals, The Home Depot, and Systemair trust RELEX to increase product availability, boost sales, deliver actionable insights, improve sustainability, and drive profitable growth. Learn more at: https://www.relexsolutions.com/customers/

relexsolutions.com

RELEX Solutions

relexsolutions.com

HQFI

Team Size2449

Open Jobs49

Total Funding$803M

Latest FundraiseUnknown

TL;DR

What they do: AI-driven unified retail, manufacturing and supply-chain planning platform

Founded: 2005

Headquarters / legal entity: Finland (RELEX Oy)

Employees (approx.): 2442

Notable investors: Summit Partners, TCV, Blackstone Growth

Known major investment: $200M minority investment from TCV (2019)

Company Overview

Problem Domain

Retail, wholesale and manufacturing planning inefficiencies including forecasting accuracy, inventory optimization, assortment and space planning, and waste reduction.

Founded

2005

Industry

Software Development

Funding Track Record

Growth / minority investment- 2019-02-06

$200,000,000

Reported $200M minority growth investment

Minority investment / expansion- 2015-09

Initial minority investment to support international expansion

Follow-on funding- 2017-09-12

Additional funding from Summit Partners

Debt financing

Crunchbase lists later debt financing with Nordea as lead

Investment / transaction- 2024-12-10

Reported increased investment alongside TCV in a 2024 transaction that included Summit Partners' exit

Investor Signal

“Backed by growth-equity investors (Summit Partners, TCV, Blackstone Growth)”

Founders

What we do

TL;DR

Company Overview

Funding Track Record

Founders

What we do

RELEX Solutions

relexsolutions.com

RELEX Solutions

relexsolutions.com

HQFI

Team Size2449

Open Jobs49

Total Funding$803M

Latest FundraiseUnknown

TL;DR

What they do: AI-driven unified retail, manufacturing and supply-chain planning platform

Founded: 2005

Headquarters / legal entity: Finland (RELEX Oy)

Employees (approx.): 2442

Notable investors: Summit Partners, TCV, Blackstone Growth

Known major investment: $200M minority investment from TCV (2019)

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Company Overview

Problem Domain

Retail, wholesale and manufacturing planning inefficiencies including forecasting accuracy, inventory optimization, assortment and space planning, and waste reduction.

Founded

2005

Industry

Software Development

Funding Track Record

Growth / minority investment- 2019-02-06

$200,000,000

Reported $200M minority growth investment

Minority investment / expansion- 2015-09

Initial minority investment to support international expansion

Follow-on funding- 2017-09-12

Additional funding from Summit Partners

Debt financing

Crunchbase lists later debt financing with Nordea as lead

Investment / transaction- 2024-12-10

Reported increased investment alongside TCV in a 2024 transaction that included Summit Partners' exit

Investor Signal

“Backed by growth-equity investors (Summit Partners, TCV, Blackstone Growth)”

Founders

What we do

Related Companies

Company	HQ	Industry	Total Funding
Automatify	🇨🇭Wallisellen, CH	Data and AnalyticsDeepTechInformation TechnologySoftware	-
TalentAlly	🇺🇸Chicago, US	Administrative ServicesData and AnalyticsDeepTechHR and RecruitingMediaProfessional ServicesSoftware	-
Eureka Robotics	🇺🇸Atlanta, US	DeepTechHardwareManufacturing	$16M
Sisua_Digital	🇫🇮Helsinki, FI	Data and AnalyticsDeepTechInformation TechnologySales and MarketingSoftware	-
Cut+Dry	🇺🇸US	Commerce and ShoppingFoodInformation TechnologySoftwareTravel and Tourism	-

Join the Team

Application Support Specialist, Technical Support

HybridGreater Melbourne Area, AU

Hybrid • Greater Melbourne Area, AU

RELEX Solutions is a leading Supply Chain Software company, providing innovative solutions to help businesses optimize their operations. Our team is dynamic, collaborative, and focused on driving growth through creative and targeted marketing strategies. RELEX Solutions is looking for talented innovators who really want to get stuck in and make a difference on our journey to humble world domination. People like you!

As a fast-growing Finnish software provider for retail and manufacturing planning processes we help make our customers become faster, more effective and more profitable. And as an employer? At RELEX, we prioritize our employees as much as we prioritize supply chain optimization. You benefit from a high degree of autonomy, strong company culture, diverse development opportunities and a working environment in which we pay particular attention to the balance of professional and private life.

We are now looking for an to join our Technical Support team in Melbourne. You’ll join a team of highly skilled professionals who solve complex and unique issues as specialists in the 2nd line of support for RELEX customers.

Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.

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Application Support Specialist

You will help the team achieve this goal by satisfying our customers' needs and respecting our SLAs (Service Level Agreement). Our team provides customer support 24/7 and therefore we have team members working from different time zones.

What you'll be doing:

Providing software support for global customers facing issues in their production environments
Handling complex Application Support Requests such as missing data (data reporting and error verification), complicated problems with scheduled runs (maintaining customer’s platforms), integration troubleshooting, and application performance issues
Maintaining SaaS service including setting up, refreshing, and upgrading RELEX software environments
Writing and maintaining a knowledge base of instructions on how to solve issues for the 1st level of support
Mentor and educate the 1st level of support

What you'll bring to the table:

Bachelor's degree or 1 to 2 years of work experience in the field of Information Systems Technology, Computer Science, or similar field
Basics skills of Linux/Unix
Knowledge of databases and version control systems
Effective troubleshooting and diagnostics skills
Good written and verbal customer communication skills
Experience with using ticketing systems (Jira, ServiceNow, etc.)
Fluency in English (both written and spoken) and some other language (French, Swedish, German, Russian, Spanish, Italian etc)

What we consider as an advantage:

Other language skills
Scripting skills in any modern scripting language (Shell, Python, Ruby, etc.)
Work experience in IT support or customer service
Networking Knowledge
Cloud/Hosted environment experience preferred

What we offer you in return:

Interesting and challenging case work and development tasks
Possibility to influence the way we do things and plan your own work
Flexible work hours and the possibility to work remotely

Are you the one we’re looking for? Apply today! You can apply by sending your cover letter and resume through the application form. Please note that we will fill this position as soon as we’ve found the right person, so we recommend that you act quickly.