This role calls for strong industrial automation expertise, a problem-solving mindset, and the ability to work independently while managing multiple customer sites. As the dedicated local expert, you will act as the primary technical contact for Hanoi customers, ensuring swift and reliable support as well as optimal system performance.

🚀 Key Responsibilities

System Maintenance & Support

• Maintain and optimize 100+ Overview.ai vision inspection cameras across Hanoi customer sites
• Provide rapid troubleshooting to minimize production downtime
• Perform regular preventive maintenance and system health checks
• Oversee and coordinate a small team of contractors for routine tasks

Technical Deployment & Integration

• Install, configure, and troubleshoot Overview.ai vision inspection systems on new production lines
• Work with various PLC platforms and protocols, including Ethernet/IP, Profinet, Modbus, and OPC UA
• Ensure seamless integration of AI inspection systems with factory automation equipment
• Use multimeters and oscilloscopes to diagnose and fix electrical and signal quality issues

Customer Support & Training

• Deliver on-site technical support and guidance to customers
• Conduct training programs for customer staff on operation and basic troubleshooting
• Build trusted partnerships with factory teams, production management, and technical staff
• Document and report recurring issues to enhance product features

System Optimization

• Address technical challenges such as double triggering, camera response problems, or lighting inconsistencies
• Adjust PLC ladder logic as needed to resolve integration issues
• Refine inspection parameters to decrease false rejects while ensuring high detection accuracy
• Collaborate with headquarters engineering teams for system improvements

🎓 Qualifications Required Experience

• Bachelor’s degree in Electrical Engineering, Automation, or a related discipline
• 3+ years of experience in automation, with proficiency across multiple PLC systems
• Practical experience troubleshooting electrical circuits using diagnostic tools (multimeters, oscilloscopes)
• Strong understanding of electrical concepts, including NPN/PNP sensor technology and signal conditioning
• Familiarity with PLC ladder logic and ability to make necessary modifications
• Experience managing contractors or small technical teams

Technical Skills

• Proficiency with industrial communication protocols (Ethernet/IP, Profinet, Modbus, OPC UA)
• Capability to modify circuits (e.g., resistors, capacitors) to resolve signal problems
• Knowledge of machine vision lighting and triggering systems
• Excellent practical diagnostic and problem-solving skills

Language & Communication

• Fluent Mandarin (native or near-native)
• Working proficiency in English for technical documentation and coordination with HQ
• Strong communication skills for client and team interactions
• Vietnamese language proficiency is a strong plus, but not required

🌟 Preferred Qualifications

• Experience with AI-based or automated vision inspection systems
• Familiarity with automotive or electronics manufacturing environments
• Prior knowledge of Overview.ai platforms or similar systems
• Experience in high-volume production settings
• Additional automation certifications or specialized training

💼 Benefits

• Competitive compensation package with performance bonuses
• Career growth opportunities in a high-paced, innovative environment
• Technical training and professional development programs
• Company-paid international travel for training and support in Asia
• Work with industry-leading AI vision technology
• Collaborative, global engineering teams