Analyst/Senior Analyst - Operations | OakNorth in India · Teeming.ai
OakNorth in India
We’re OakNorth. And we’re here to shake up commercial lending. Founded by entrepreneurs, Rishi Khosla and Joel Perlman, OakNorth’s mission is to empower the ‘Missing Middle’ – scale-up businesses that are the most significant contributors of economic and employment growth, yet still struggle to access the fast, flexible debt finance they need to grow. We believe that commercial lending should be barrier-free. That’s not just a tagline. It’s a belief at our very core, inspired by our entrepreneurial spirit, driven by unmet financial needs of millions, and delivered by our data-driven tools.
OakNorth's India operations have been at the core of group’s global operations since its founding in 2015. With over 500 colleagues spread across our offices in Bengaluru, Gurugram and Hyderabad, we are helping redefine commercial lending. On our team are some of the brightest credit minds in India, along with world-class engineers, tech professionals and data scientists who integrate into a global team helping drive not just faster lending by OakNorth Bank in the UK, but also transforming lending globally through the next generation ON Credit Intelligence Suite. Together, we are helping make lending smarter.
But we go beyond lending. Over the past eight years in India, we've built an incredibly strong culture that empowers and champions ambition – an environment where everyone can thrive, speak up, share ideas, and challenge the norm. Characterised by collaboration and driven by inclusiveness, we don't let time-zones, cultures or hierarchies get in the way of success. Our mantra is 'one team', no matter where we are or what we do.
And we don’t just stop there. We have an unrelenting focus on making communities better and the environment greener. OakNorthers pledge 1% of their time to make a positive difference in the communities we operate in, and we’ve set ourselves a net zero target of 2035. It’s what gives us the passion to excel together. Say hello to OakNorth.
We’re OakNorth. And we’re here to shake up commercial lending. Founded by entrepreneurs, Rishi Khosla and Joel Perlman, OakNorth’s mission is to empower the ‘Missing Middle’ – scale-up businesses that are the most significant contributors of economic and employment growth, yet still struggle to access the fast, flexible debt finance they need to grow. We believe that commercial lending should be barrier-free. That’s not just a tagline. It’s a belief at our very core, inspired by our entrepreneurial spirit, driven by unmet financial needs of millions, and delivered by our data-driven tools.
OakNorth's India operations have been at the core of group’s global operations since its founding in 2015. With over 500 colleagues spread across our offices in Bengaluru, Gurugram and Hyderabad, we are helping redefine commercial lending. On our team are some of the brightest credit minds in India, along with world-class engineers, tech professionals and data scientists who integrate into a global team helping drive not just faster lending by OakNorth Bank in the UK, but also transforming lending globally through the next generation ON Credit Intelligence Suite. Together, we are helping make lending smarter.
But we go beyond lending. Over the past eight years in India, we've built an incredibly strong culture that empowers and champions ambition – an environment where everyone can thrive, speak up, share ideas, and challenge the norm. Characterised by collaboration and driven by inclusiveness, we don't let time-zones, cultures or hierarchies get in the way of success. Our mantra is 'one team', no matter where we are or what we do.
And we don’t just stop there. We have an unrelenting focus on making communities better and the environment greener. OakNorthers pledge 1% of their time to make a positive difference in the communities we operate in, and we’ve set ourselves a net zero target of 2035. It’s what gives us the passion to excel together. Say hello to OakNorth.
Company: OakNorth in India — India operations of UK-headquartered OakNorth Bank
Focus: Commercial lending and credit intelligence for lower mid-market businesses
India footprint: Offices in Bengaluru, Gurugram and Hyderabad; ~500 colleagues in India
Founders: Rishi Khosla and Joel Perlman (founded OakNorth in 2015)
Funding signal: $440M round (2019) led by SoftBank Vision Fund; group has raised over $1B
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Company Overview
Problem Domain
Access to timely, flexible debt finance for scale-up / lower mid-market businesses and commercial lending efficiency.
Founded
2015
Industry
Financial Services
Funding Track Record
Growth / late-stage equity- 2019-02-08
$440 million
Reported post-money valuation over $2.8 billion
Investor Signal
“Group reports having raised over $1bn from institutional and strategic backers”
Founders
What we do
Join the Team
Analyst/Senior Analyst - Operations
On-SiteGurugram, Haryana, IN
On-Site • Gurugram, Haryana, IN
At OakNorth, we’re on a mission to empower the UK’s most ambitious businesses. Since 2015, we’ve lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while fuelling the UK economy.
The key responsibility of this role is to support the origination and in-life management of deposit products by ensuring an exceptional customer journey throughout the product life cycle.
Note:
This is a 24*7 process, the desirable candidate will be expected to work on rotational shifts basis.
What will you be doing as an Analyst, Operations?
Teeming tracks opportunities at over 24,000 AI startups, then works with you to find (and land) the one you'll love.
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Processing all applications through a workflow system effectively, within agreed SLAs and KPIs, and in line with company policies and procedures. Dealing with various tasks received in processing queue as per the application received for retail deposit customer.
Sending appropriate Emails to customers as per the requirement.
Processing of Funds received for deposit customers received via Online banking/cheques etc.
Monitoring of group Emails (instructions/queries).
Monitoring of Bank accounts for Incoming payments & doing reconciliation
Effectively complete ad-hoc tasks and initiatives as directed across the business.
Support other BAU requirements of Operations teams aside from primary activities.
Have a clear understanding of Role of Operations in the Life Cycle of Product.
Processing of Customer documents & validation them in-line with Bank’s policy.
Creation of accounts based on request from clients.
Processing of Customer maturity & notices emails
Work independently without any support.
Communicate effectively with customers, internal teams, and external partners to address and resolve queries.
Handling Incoming UK Customer calls for understanding the issue faced & taking appropriate action.
Maintain accurate and detailed records of customer interactions.
What do you need to excel in this role?
Fresher / 0-1 years of experience
Excellent communication skills both written & verbal.
Experience handling customer queries over the phone.
Basic understanding of Retail Operations.
Knowledge of banking terminologies.
Strong analytical and problem-solving skills.
Ability to work efficiently in a fast-paced and dynamic environment.
Detail-oriented with a commitment to accuracy.
Proficient in using MS Office applications and customer service software.
Personal attributes
Energetic, enthusiastic, driven to go the extra mile.
Flexible, eager to learn.
Willingness to work flexibly and as part of ONE team, helping different business areas as required.
Passionate about delivering excellence in service and quality.
Be a follower of the Oak North values.
About Us We’re OakNorth Bank and we embolden entrepreneurs to realise their ambitions, understand their markets, and apply data intelligence to everyday decisions to scale successfully at pace. Banking should be barrier-free. It’s a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools. And for those who love helping businesses thrive? Our savings accounts help diversify the high street and create new jobs, all while earning savers some of the highest interest on the market. But we go beyond finance, to empower our people, encourage professional growth and create an environment where everyone can thrive. We strive to create an inclusive and diverse workplace where people can be themselves and succeed. Our story OakNorth Bank was built on the foundations of frustrations with old-school banking. In 2005, when our founders tried to get capital for their data analytics company, the computer said ‘no’. Unfortunately, all major banks in the UK were using the same computer – and it was broken. Why was it so difficult for a profitable business with impressive cashflow, retained clients, and clear commercial success to get a loan? The industry was backward-looking and too focused on historic financials, rather than future potential. So, what if there was a bank, founded by entrepreneurs, for entrepreneurs? One that offered a dramatically better borrowing experience for businesses? No more what ifs, OakNorth Bank exists. For more information regarding our Privacy Policy and practices, please visit: https://oaknorth.co.uk/legal/privacy-notice/employees-and-visitors/
About Us
We’re OakNorth Bank and we embolden entrepreneurs to realise their ambitions, understand their markets, and apply data intelligence to everyday decisions to scale successfully at pace.
Banking should be barrier-free. It’s a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools.
And for those who love helping businesses thrive? Our savings accounts help diversify the high street and create new jobs, all while earning savers some of the highest interest on the market.
But we go beyond finance, to empower our people, encourage professional growth and create an environment where everyone can thrive. We strive to create an inclusive and diverse workplace where people can be themselves and succeed.
Our story
OakNorth Bank was built on the foundations of frustrations with old-school banking. In 2005, when our founders tried to get capital for their data analytics company, the computer said ‘no’. Unfortunately, all major banks in the UK were using the same computer – and it was broken.
Why was it so difficult for a profitable business with impressive cashflow, retained clients, and clear commercial success to get a loan?
The industry was backward-looking and too focused on historic financials, rather than future potential.
So, what if there was a bank, founded by entrepreneurs, for entrepreneurs? One that offered a dramatically better borrowing experience for businesses?
No more what ifs, OakNorth Bank exists.
For more information regarding our Privacy Policy and practices, please visit: https://oaknorth.co.uk/legal/privacy-notice/employees-and-visitors/
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
