The Sales Analysis & Reporting team provides the commercial organization with accurate reporting, clear insights, and tools that help both home office and field teams make informed decisions.

In this role, you will support and evolve our Customer Suggestions platform-translating data into actionable, field-facing insights that integrate into the day-to-day workflows of the sales team. You will work closely with our Field Operations Team and cross-functional partners, including Data Analytics and Insights, Customer Engagement Marketing, Field and Brand to incorporate relevant inputs while helping shape how insights are structured, prioritized, and delivered.

This position is ideal for someone who enjoys solving problems, working across teams, and improving how data is used to drive action in the field.

Primary Responsibilities Customer Suggestions Development & Execution

• Support the evolution of the Customer Suggestions platform, including development of new suggestion types and refinement of existing logic
• Translate business needs into clear, actionable insights for the field
• Help ensure suggestions are simple, prioritized, and aligned to field workflows
• Maintain documentation and structure for suggestion logic and outputs

Prioritization & Signal Management

• Support prioritization and ranking of Customer Suggestions to surface the most relevant insights
• Help balance volume, variety, and usefulness of suggestions across territories
• Identify low-value or redundant signals and recommend improvements

Cross-Functional Collaboration

• Partner with teams such as DAI, Omnichannel, Marketing, and Market Access to incorporate relevant data inputs
• Translate cross-functional ideas into practical, field-facing suggestions
• Ensure alignment while maintaining focus on field-facing execution

Intake & Translation

• Support intake of new suggestion ideas and requests
• Translate business needs into structured, scalable logic
• Contribute to evaluating feasibility and prioritizing enhancements

Performance Monitoring & Continuous Improvement

• Monitor field engagement and feedback to assess usefulness and adoption of suggestions
• Gather and synthesize input from field teams (e.g., trainers, office hours, direct feedback)
• Support iteration of suggestion logic based on performance and business needs

Testing & Validation

• Support testing and validation of new suggestion types and enhancements
• Analyze results and contribute to refining logic

Analytics & Supporting Work (Customer Suggestions Focused)

• Conduct targeted analyses to support development and refinement of Customer Suggestions
• Evaluate potential new inputs, signals, and use cases

Reporting & Data Support

• Support Tableau-based views that provide visibility into Customer Suggestions
• Perform QC checks and troubleshoot data issues impacting suggestions

Tools & Technical Skills

• Proficiency in SQL, Tableau, and Excel
• Ability to translate business needs into analytical logic and outputs
• Comfortable working with large datasets and resolving data inconsistencies
• Strong communication skills - able to clearly explain logic and findings

KEY ATTRIBUTES FOR SUCCESS

• Strong ownership mindset with the ability to take initiative within a defined scope
• Curious and eager to learn and improve existing processes
• Comfortable working across teams and translating different perspectives into practical solutions
• High attention to detail with a commitment to data quality
• Ability to work in ambiguity with guidance and direction
• Focus on delivering simple, actionable outputs

Experience & Education

• Bachelor's degree preferred in Business, Analytics, Data Science, Information Systems, Statistics, Marketing, or a related field
• Relevant internship, co-op, academic project, or professional experience in analytics, reporting, business operations, sales operations, customer insights, or related areas preferred
• Experience working with data, reporting, or analytical tools such as SQL, Tableau, Excel, or similar platforms
• Demonstrated ability to problem solve, learn new systems, and translate business needs into practical outputs
• Strong communication and collaboration skills with the ability to work across teams and functions
• Interest in healthcare, pharmaceuticals, commercial operations, customer engagement, or field analytics is a plus

The annual base salary for this position ranges from $59,000 to $70,000. In addition, this position is eligible for an annual performance pay bonus. Exact compensation may vary based on skills, training, knowledge, and experience. Alkermes offers a competitive benefits package. Additional details can be found on our careers website: www.alkermes.com/careers#working-here

About Us Why join Team Alkermes? Alkermes applies its decades of deep neuroscience expertise to develop medicines designed to help people living with complex and difficult-to-treat psychiatric and neurological disorders. A global biopharmaceutical company, headquartered in Ireland with U.S. locations in Massachusetts and Ohio, we seek to make a meaningful difference in the way people manage their diseases. We have a portfolio of proprietary commercial products for the treatment of alcohol dependence, opioid dependence, schizophrenia, bipolar I disorder and narcolepsy, and a pipeline of clinical and preclinical candidates in development for various psychiatric and neurological disorders.

We are proud to have been recognized as an employer of choice by many national organizations. In 2024 and 2025, we were certified as a Great Place to Work in the U.S. and named one of Massachusetts' Top Places to Work by the Boston Globe, a Best Place to Work in Greater Cincinnati by the Cincinnati Business Courier and recognized as a Best Place to Work in BioPharma by Fortune Magazine.

Alkermes, Inc. is an equal employment opportunity employer and does not discriminate against any qualified applicant or employee because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service or any other characteristic protected by local, state or federal law. Alkermes also complies with all work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Alkermes is an E-Verify employer.

VEVRAA Federal Contractor.

We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.

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