Elevate is recruiting an Analyst for our Legal OPs team. As an Analyst, you will work with customers directly to improve fortune 500 law departments through analysis, strategy, and implementation. You will support a client in the technology sector in managing and administrating its eBilling solutions. You will support US-based stakeholders; however, some team members or stakeholders may be global. You must be willing to work with flexibility to cover support the business, this may involve working evenings and weekends.

Specifically, The Analyst Will

• Configure, maintain, and troubleshoot the legal tracker system, ensuring smooth operation and generating accurate reports for legal operations.
• Provide support throughout the matter management lifecycle, including matter intake, tracking, updates, and closure.
• Manage eBilling processes and review legal spend, ensuring invoices comply with billing guidelines and budgets.
• Prepare operational reports and provide customer support to legal teams by resolving system and process-related queries.
• Perform quality assurance checks and drive process improvements to enhance efficiency, accuracy, and compliance within legal operations.
• Manage ticket requests and incidents, track issues, prioritize resolutions, and ensure timely closure.

Skills For Success

• Strong analytical skills.
• Strong hands-on legal tracker expertise.
• Ability to learn new legal technologies.

Technical Skills

• Power BI
• Tableau
• Proficient with Microsoft Products like Excel, Word, PowerPoint, SharePoint.

Experience

• Must have at least 1+ year of relevant experience.
• Excellent track record in previous client support/customer service engagements.

Qualifications

• Bachelor’s degree

Company Information Elevate is a law company. We provide software and services for the intersection of business and law. Our legal, business, and technology professionals offer practical ways for global law departments and law firms to improve efficiency, quality, and business outcomes.

Our Most Recent Achievements And Distinctions Include

• Certified as one of the UK’s Best Workplaces® for Development 2025 by Great Place to Work®
• Certified as a Great Place to Work® 2025 in the US, UK, India, and Philippines
• For the tenth consecutive year, in 2025, Chambers & Partners named Elevate as a Top global services provider, ranking us as Band 1 (highest ranking) in all applicable categories (Contract Lifecycle Management, Litigation Services, and Flexible Legal Staffing) and as an Alternative Legal Service Provider in Asia-Pacific
• Newsweek named Elevate one of ‘America’s Greatest Workplaces in Professional Services’ for 2025 and previously awarded it the highest rating in the ‘America’s Greatest Workplaces for Diversity’ and ‘America’s Greatest Workplaces for 2024’ lists

Learn more at https://elevate.law

See more jobs at https://elevate.law/careers/

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All qualified applicants will be considered for employment and will be treated equally during the process, regardless of race, colour, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.