AI/Scaled Customer Success Lead | Lovable · Teeming.ai
Lovable
Best source of info -> lovable.dev
We are a small team of serial founders, product engineers, physicists, competitive programmers and people who just care about building a great product and shipping…
Best source of info -> lovable.dev
We are a small team of serial founders, product engineers, physicists, competitive programmers and people who just care about building a great product and shipping…
Product: AI-powered text-to-app platform ("vibe-coding") that generates production-ready web apps from natural-language prompts
Headquarters: Stockholm, Sweden
Founding / launch: Launched 2024
Notable funding: $200M Series A (July 2025); $330M Series B (Dec 2025)
CEO / Co-founder: Anton Osika
Company Overview
Problem Domain
Automating app and website development to speed product iteration and lower developer effort
Founded
2023
Industry
Software Development
Funding Track Record
Pre-Series A / pre-seed- Feb 2025
$15M
Reported pre-Series A financing described as $15M
Series A- July 2025
$200M
Series A at $1.8B valuation
Series B- December 2025
$330M
Series B at $6.6B valuation
Investor Signal
“Early backers include Creandum, byFounders, Hummingbird Ventures and Visionaries Club; later rounds led by Accel, CapitalG and Menlo Ventures' Anthology fund”
Founders
What we do
Join the Team
AI/Scaled Customer Success Lead
On-SiteSan Francisco, CA, US
On-Site • San Francisco, CA, US
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TL;DR:
Lovable is growing fast and needs a builder to create the systems, automation, and programs that drive customer success at scale—so every customer gets the right touchpoint at the right time, without requiring a named CSM on every account.
Why Lovable?
Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Over 2 million people in 200+ countries already use Lovable to launch businesses, automate work, and bring their ideas to life. And we’re just getting started.
We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.
What We’re Looking For
4+ years in Customer Success Ops, Digital/Scaled CS, Lifecycle, or Growth (B2B SaaS)—you've built 1:many CS programs before and have the scars to prove it
Systems builder with sharp analytical instincts—you can define what "healthy" looks like, instrument it, build feedback loops, and iterate fast
Strong writer and communicator—your customer-facing copy is clear, crisp, and calm under pressure, especially for incident or breaking-change moments
Cross-functional operator—you can move Product, CS, Marketing, and Support in the same direction without needing heavy process or a mandate
Comfortable with ambiguity and fast iteration—you ship a v1, learn, and improve; you don't wait for perfect
Preferred: Experience in product-led growth or usage/consumption-based models; familiarity using AI tools to scale content creation, segmentation logic, and insight synthesis
What You’ll Do
About Your Application
Please submit your application in English. It’s our company language, so you’ll be speaking lots of it if you join.
We treat all candidates equally - if you’re interested, please apply through our careers portal.
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Own the lifecycle automation engine end-to-end—design and run onboarding sequences, activation nudges, adoption milestone campaigns, renewal runway outreach, and expansion triggers across the full customer base
Build and operate health scoring + response playbooks—define what "healthy" means in Lovable (workspace activity, builds shipped, credit usage), operationalize it into health models, and fire automated playbooks when scores shift (e.g., dormant accounts, admin misconfigurations)
Stand up renewal risk early warning—build a 90–120 day early-warning system with automated save plays that escalate to a CSM only when warranted
Run a recurring 1:many enablement calendar—manage product update webinars, themed office hours, and roadmap previews in close partnership with CS, Product, and Marketing
Build the Voice of Customer pipeline—centralize NPS/CSAT, support signals, product data, and CS notes into a clear insights feed, and create a repeatable mechanism to route findings to leadership and close the loop with customers
Own customer communications at scale—templates, segmentation, and send infrastructure for launches, breaking changes, deprecations, and incident follow-ups; fast, coordinated, and consistent every time
Detect and route expansion signals—build workflows that surface growth intent (usage spikes, approaching limits, multi-team adoption) and hand off qualified signals to AEs and CSMs with context
Projects you'll tackle first:Audit the current customer journey and identify the highest-leverage gaps in activation and adoption—then build the first automated sequences to address them
Define Lovable's health score model (metrics, weights, thresholds) and get it live in the toolstack with actionable alerts
Launch the first recurring office hours and webinar program, including content cadence, promotion, and feedback loop back to Product
Map out the renewal risk early-warning system and build the first save play playbooks end-to-end
