About the Role
We are looking for a detail-oriented and customer-focused Airfreight Operations Specialist to join our growing team.
In this role, you will manage time-critical and white glove shipments from start to finish, ensuring operational excellence, regulatory compliance, and exceptional customer experience.
You will act as a key point of contact for customers, proactively managing shipments, resolving issues, and delivering high-quality service aligned with business objectives.
Key Responsibilities:
- Customer Engagement – handle inquiries, resolve issues, and manage complaints
- Shipment Management – coordinate bookings, transport, and delivery
- Cost & Revenue – ensure accurate billing and cost allocation
- Exception Handling – identify and resolve delays or irregularities
- Performance & Data Quality – monitor shipments and maintain accurate records
- Compliance – follow regulatory and legal requirements
- Routing Optimization – deliver efficient, customer-focused solutions
- Invoicing – prepare accurate invoices with proper documentation
Qualifications & Experience:
- Experience in airfreight or logistics operations (preferred, not mandatory)
- Understanding of airfreight processes is an advantage
- Key Skills
- Strong customer service orientation
- Proven problem-solving and decision-making skills
- Experience handling incidents and complaints
- Ability to manage costs and revenues in logistics operations
Core Competencies:
- Attention to Detail – accuracy in shipment data, documentation, and billing
- Customer Focus – proactive communication and service excellence
- Problem-Solving & Initiative – ownership of issues and solution-driven mindset
- Communication – clear and effective interaction across stakeholders
- Collaboration – strong teamwork with internal and external partners
- Compliance Awareness – understanding of industry regulations
- Independence – ability to work with minimal supervision
- Operational Knowledge – familiarity with logistics systems and processes
Why Join Us?
- Work with time-critical and premium (white glove) logistics services
- Be part of a fast-paced, customer-centric environment
- Opportunities to grow within international logistics operations
- Contribute to high-impact shipments where precision and quality matter
Apply now and take your logistics career to the next level!
