Client Industry: Vacation Rental / Property Management
Client Location: Deerfield Beach & Pompano, Florida, United States (Eastern Time Zone)
Assistant Schedule:
Weekdays (Thursday, Friday, Monday): 5 PM – 1 AM EST
Weekends (Saturday, Sunday): 10 AM – 7 PM EST
Days off: Tuesday & Wednesday
Client Business Overview:
The client is managing a 20-unit vacation rental building in Deerfield Beach, FL, and an 18-unit shopping center in Pompano, FL. The properties receive bookings through Booking.com, Vrbo, and Airbnb. The business is seasonal, peaking in winter through April/May, with another spike around the 2026 World Cup. The owners are seeking after-hours and weekend operational support to handle guest communications, task coordination, vendor management, and administrative work, enabling them to focus on business growth and reclaim personal time.
Top Key Tasks:
Guest Communications & Support
Respond to guest inquiries via email or text within 5 minutes.
Filter and escalate emergencies, handle routine requests independently.
Track reviews and prepare stay reports.
Operations & Task Management
Plan and prioritize daily housekeeping, vendor tasks, and property maintenance using Breezeway.
Coordinate turnovers, log guest issues, manage supply lists, and update task priorities.
Maintain and create SOPs for property management continuity.
Reservations & Calendar Management
Manage bookings, rates, and calendar in OwnerRes.
Send check-in information and updates to guests.
Administrative & Back-office Support
Assist with shopping center operations after hours (filter calls, manage non-emergency inquiries).
Potential support during slow season with QuickBooks transactions and rent invoice data entry.
Tools / Software Required:
Breezeway – task & property management
OwnerRez – reservation system
General phone/email communication tools
Software Tools Client Will Train On:
QuickBooks – for slow-season transactions
Grasshopper – phone system
Company-specific workflows and SOPs
English Communication Requirements:
Reading/Comprehension: High – must independently read and prioritize guest communications.
Written: High – able to respond professionally to guests and vendors within 5 minutes; create SOPs.
Spoken: Moderate – occasional calls for shopping center management; filter emergencies effectively.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
