Company Description

Fini provides precision-focused AI solutions designed to resolve complex customer support inquiries with exceptional accuracy. Trusted by leading mid-market and enterprise B2C companies in industries like fintech, SaaS, and marketplaces, Fini specializes in automating high-stakes workflows such as refunds, KYC, account changes, and billing disputes—delivering up to 98% accuracy and improved CSAT levels. With its innovative, policy-driven AI architecture that seamlessly integrates with platforms like Zendesk, Salesforce, and Intercom, Fini ensures every support resolution is traceable and compliant with rigorous standards such as SOC 2, GDPR, and ISO 27001. Currently managing over 1 million tickets monthly for clients such as the U.S. Chamber of Commerce and multiple Fortune 500 companies, Fini revolutionizes how businesses approach customer support.

Role Description

This is a part-time remote role for an AI Voice Agent Developer. In this position, you will work on designing, developing, and optimizing AI-driven voice agents. Daily tasks include building conversational AI workflows, integrating voice agents with customer support platforms, developing natural language understanding models, and conducting rigorous testing to ensure system reliability. You will also collaborate with product managers and support teams to enhance the AI system’s performance while maintaining compliance with security and regulatory standards.