About the Company

Company Name: Soniox
Location: Ljubljana, Slovenia

About the Role

Job Title: AI Technical Support Specialist
Employment Type: Full-time
Department: Technical Support

Responsibilities

• Serve as the frontline technical expert for Soniox customers, responding to support tickets, Discord messages, and high-touch requests.
• Troubleshoot and resolve complex technical issues across our API, streaming infrastructure, SDKs, and real-time speech/translation platform.
• Work closely with Engineering and Product to identify root causes, suggest fixes, and advocate for improvements that enhance customer experience.
• Build internal systems and processes that improve operational efficiency, response times, and feedback loops.
• Use Soniox technology to develop AI-powered tools that streamline support, including auto-triage and conversational diagnostics.
• Share learnings from customer interactions to improve onboarding, documentation, developer tools, and product design.

Qualifications

• 5+ years of experience in technical support, solutions engineering, or developer success at high-growth startups or technical SaaS companies.
• Excellent communicator and problem-solver who thrives at the intersection of product, engineering, and customer experience.
• Strong technical intuition with the ability to quickly understand APIs, SDKs, networking flows, and AI infrastructure.
• Obsessed with root causes, skilled in writing clear bug reports and fixes, and enjoys finding scalable solutions to recurring problems.
• Highly organized, fast-moving, and capable of juggling multiple issues simultaneously.
• Bias toward action, caring deeply about teammates, and excited to build the future of support in the AI age.

Benefits

• Opportunity to help build one of the most technically advanced AI platforms in the world and shape how it reaches and supports users globally.
• Work directly with a world-class team of engineers and researchers solving frontier problems in speech and language AI.
• Have a voice in how the company grows, how customers succeed, and how AI transforms human communication.