PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. As an Agentic Systems Engineer on our GenAI Enablement team, you’ll design, implement, and maintain autonomous AI agents and workflows that drive productivity helpers, self-service tools, and intelligent orchestration across our game-development, operations, and end-user platforms. You’ll partner closely with AI Architects, ML Engineers, MLOps, and product teams to translate high-level use cases into reliable, secure, and scalable agentic solutions - Agent Architecture & Design - Define and prototype multi-step agent workflows (e.g., retrieval-augmented generation, tool chaining, decision logic). - Select or extend appropriate agent frameworks (e.g., LangChain, LlamaIndex, custom orchestration layers). - Integration & Orchestration - Build connectors and adapters for internal services (APIs, data stores, CI/CD pipelines, monitoring systems). - Implement workflow orchestration using Airflow, Dagster, or similar tools. - Performance & Reliability - Optimize agent throughput and latency, including caching strategies, parallelism, and load balancing. - Instrument agents for observability (logs, metrics, tracing) and set up alerting for failure modes. - Collaboration & Enablement - Co-author reference implementations, code samples, and “agent playbooks” for internal developer consumption. - Conduct internal workshops and office hours to familiarize partner teams with agent patterns and standard methodologies. - Security & Guardrails - Develop safety filters, rate-limits, and policy enforcement layers to prevent misuse or unsafe behaviors. - Collaborate with Ethics & QA teams to integrate bias detection and fallback strategies. - Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. - 3+ years of software engineering experience, with 1+ year specifically building AI-driven or workflow-orchestration systems. - Hands-on expertise with agent frameworks (e.g. LangGraph, Autogen, AG2, or other major frameworks) and building custom implementations - Strong in Python skills and familiarity with web frameworks (FastAPI, Flask) for building service APIs. - Solid understanding of distributed systems principles, task queues, and message brokers (e.g., Celery, RabbitMQ, Kafka). - Prior work with LLMs (GPT, LLaMA, Claude) and retrieval-augmented generation techniques. - Experience with orchestration platforms (Apache Airflow, Dagster, Prefect). - Knowledge of Kubernetes, Docker, and Infrastructure-as-Code (Terraform, CloudFormation). - Familiarity with monitoring and observability tools (Prometheus, Grafana, ELK stack). - Strong communication skills and a track record of creating technical documentation or developer tutorials. - Prompting & Content: - Expertise in prompt patterns, UX writing, and version control for prompt assets - Quality & Ethics: - Test automation frameworks tailored to LLM outputs - Bias & fairness assessment tools and methodologies - LLM-specific evaluation metrics (BLEU, METEOR) and human-in-loop review processes At PlayStation, we believe in encouraging a collaborative and inclusive environment where everyone can contribute to their fullest potential. Our team is composed of hard-working individuals who are dedicated to crafting memorable gaming experiences. You'll have the opportunity to work on world-class projects, surrounded by passionate colleagues who encourage and support one another. Together, we can achieve outstanding results and make a lasting impact on the gaming industry. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click to learn more. The estimated base pay range for this role is listed below. $198,200—$297,400 USD