Who you are - We are looking for a fast-paced, client-obsessed candidate with an entrepreneurial mindset to nurture, and grow our customers - 3+ years of experience as a Customer Success Manager in SaaS - A self-starter mindset with the ability to thrive in limited process environments - Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively - Strong communication skills for articulating observations and fostering collaboration across teams - Proven ability to demo technical products and translate their value into tailored customer solutions - Thrives in fast-paced environments with a customer-first mindset and a focus on delivering measurable results - A strong team player who values collaboration and collective success - Bonus: Familiarity with AI/ML workflows or GenAI technologies ### What the job involves - Arize AI is the leading AI observability and evaluation platform, empowering AI engineers to build and deploy high-performing, reliable models - As the AI landscape shifts from traditional ML to generative AI and agentic systems, Arize ensures teams have the tools to monitor, troubleshoot, and improve AI in production - As an AI Solutions Manager, you’ll partner with some of the most innovative AI/ML teams in the world - You’ll play a pivotal role in driving adoption, shaping product use cases, and ensuring our customers succeed in leveraging AI to achieve real-world impact - This role offers a unique chance to grow alongside a leading AI company and gain deep insights into cutting-edge AI/ML applications - Our engineering team builds systems that interact with some of the most complex software ever deployed in production - The team is composed of industry veterans that have built deep learning infrastructure, autonomous drones, ridesharing marketplaces, ad tech and much more - As an AI Solutions Manager, your work will directly contribute to our customers’ success in deploying impactful AI solutions, ensuring their models achieve measurable business outcomes - You’ll be working with Arize customers to help them improve the AI they use across their organizations - You will be in charge of driving customer adoption and managing customers through their renewal cycles - You’ll accomplish this by running an effective account plan, identifying expansion opportunities with new teams, and building solutions to help achieve their goals - You’ll be involved in exciting and complex customer use cases and leverage your business acumen to navigate the intricacies - Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts. This includes regular touchpoints like weekly/bi-weekly calls and ongoing account management - Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions - Collaborate with technical teams, including Customer Success Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices - Run workshops and training sessions with customers during onboarding and new functionality - Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships - Proactively monitor product usage across your accounts to further gauge account health - Work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies - Effectively relay customer feature requests to internal teams and advocate for customer needs - Ensure support teams are aligned with customer requests and priorities ### Benefits - Remote work - Open PTO policy - Health, dental, vision insurance - 401K - Company wellness days - Coworking