
Yuma is an AI-powered platform for e-commerce brands, aiming to grow revenue and customer satisfaction across the entire customer journey. Its suite of products includes Support AI for automating ticket resolutions, Sales AI for personalized customer interactions, Social AI for managing social media engagement, and Chat AI for real-time customer support. Yuma's solutions offer a 30-day free trial, with claims of automating 30% of tickets in one month and boosting upsells by 3% in seven days. The platform integrates with popular e-commerce tools and helpdesks like Shopify, Gorgias, and Zendesk, enabling brands to scale support efficiently, reduce costs, and maintain brand consistency. Key customer successes include Glossier reducing response time by 87%, Clove achieving 70% CX automation, and EvryJewels automating 89% of tickets.

Yuma is an AI-powered platform for e-commerce brands, aiming to grow revenue and customer satisfaction across the entire customer journey. Its suite of products includes Support AI for automating ticket resolutions, Sales AI for personalized customer interactions, Social AI for managing social media engagement, and Chat AI for real-time customer support. Yuma's solutions offer a 30-day free trial, with claims of automating 30% of tickets in one month and boosting upsells by 3% in seven days. The platform integrates with popular e-commerce tools and helpdesks like Shopify, Gorgias, and Zendesk, enabling brands to scale support efficiently, reduce costs, and maintain brand consistency. Key customer successes include Glossier reducing response time by 87%, Clove achieving 70% CX automation, and EvryJewels automating 89% of tickets.
What they do: Builds AI agents to automate e-commerce customer experience (support, chat, sales, social).
Founded: 2023
HQ: San Francisco, United States
Recent financing: Company announced a $5M round (May 30, 2025); Crunchbase lists a Seed round on 2024-10-30.
Integrations: Shopify, Gorgias, Zendesk, Front, Re:amaze, BigCommerce
Investor signal: Backed by venture funds and notable angels (e.g., Gradient Ventures, Motier Ventures, Altman Capital Fund; multiple individual investors) and participated in Y Combinator (W23).
Automating e-commerce customer support and shopper interactions across the customer journey.
2023
AI / SaaS / E-commerce customer support
Crunchbase lists a Seed round dated 2024-10-30 with multiple investors; the amount is obfuscated on the source accessed.
$5,000,000
Company announcement of a $5M round naming participating investors including Gradient Ventures, Altman Capital Fund, Karman Ventures, AI Grant, and several individual investors.
“Backed by venture firms and notable angel investors (examples named by the company include Gradient Ventures, Motier Ventures, Altman Capital Fund and individual investors such as Garry Tan, Justin Kan, Emmett Shear); participated in Y Combinator (W23).”
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