Fini

Fini is an accuracy-first AI for customer support that actually resolves your customers’ issues. CX and Support leaders at mid-market and enterprise B2C companies in fintech, SaaS and marketplaces…

usefini.com

Fini

usefini.com

HQUS

Team Size80

Open Jobs40

Total Funding-

Latest FundraiseUnknown

TL;DR

What they do: Accuracy-first AI agents that automate enterprise customer support workflows

Customers / scale: Handles over 1,000,000 tickets per month for customers including enterprise and Fortune 500 organizations

Automation / accuracy claims: Automates up to 80% of selected journeys with 98% verified accuracy (company claim)

Compliance & security: Built to meet SOC 2, GDPR, ISO 27001 and EU AI Act standards (company claim)

Raised a $3.6M seed round led by Matrix Partners (announced Jan 15, 2026)

Company Overview

Problem Domain

Enterprise customer support automation for regulated, high-stakes workflows.

Founded

2022

Industry

AI / SaaS / Customer Support

Tech Stack

Integrations: Zendesk

Integrations: Salesforce

Integrations: Intercom

Integrations: HubSpot

Agentic AI (RAGless architecture)

Funding Track Record

Pre-Seed- 2022-09-07

Disclosed on Crunchbase with amount redacted

Seed- 2026-01-15

$3.6M

Announcement states participation from Y Combinator and notable angels

Investor Signal

“Backed by Matrix Partners, Y Combinator and multiple angel investors”

Join the Team

AI Quality Assurance Intern

RemoteUS

Remote • US

About Us:

Fini is the "brain" behind customer support for the world's biggest brands. We are a high-growth AI company trusted by Fortune 500s, turning chaotic support tickets into solved problems. We are remote-first, fast-paced, and building the future of work.

The Role:

Want to work in AI but don't know how to code? This is your entry point. We are looking for an AI Quality Assurance (QA) Intern to help us "train" our AI. Your job is to be the human in the loop—testing our AI, finding its mistakes, and helping us push our accuracy from 98% to 100%.

What You’ll Do:

Startup jobs. A lot of them.

Your next opportunity is in here somewhere. Sign up to explore 52,000+ startups and their open roles. No spam. No gamification. Just jobs.

52,000+

Startups

58,000+

Open Roles

2,700+

New This Week

Mobile Developer

Full-timeMunich, DE

Full-time • Munich, DE

Mobile Developer

Part-timeMunich, DE

Part-time • Munich, DE

DevOps Engineer

ContractAustin, US

Contract • Austin, US

Software Engineer

InternshipHaifa

Internship • Haifa

Machine Learning Engineer

InternshipSan Francisco, US

Internship • San Francisco, US

Frontend Developer

ContractManchester, GB

Contract • Manchester, GB

Related Companies

Company	HQ	Industry	Total Funding
Neto	🇺🇸US	Data and AnalyticsInformation TechnologySoftware	-
TEAMCAL AI	🇺🇸US	Data and AnalyticsDeepTechInformation TechnologySoftware	-
Qlay	🇺🇸US	Administrative ServicesData and AnalyticsDeepTechHR and RecruitingInformation TechnologySoftware	-
ToumAI	🇫🇷FR	Data and AnalyticsDeepTechInformation TechnologySoftware	-
mika AI	🇩🇪DE	Administrative ServicesFinanceHR and RecruitingInformation TechnologyProfessional ServicesSoftware	-

Break the AI: Try to confuse our system with tricky customer support questions to see how it reacts.
Fact Check: Review AI responses to ensure they are accurate, helpful, and sound human.
Report Bugs: Spot weird behaviors or logic errors and flag them for our engineering team.
Improve Quality: Your feedback will directly change how the AI behaves for millions of users.

Fini

Fini

TL;DR

Company Overview

Problem Domain

Founded

Industry

Tech Stack

Funding Track Record

Investor Signal

Founders

What we do

Join the Team

AI Quality Assurance Intern

Startup jobs. A lot of them.

Mobile Developer

Mobile Developer

DevOps Engineer

Software Engineer

Machine Learning Engineer

Frontend Developer

Related Companies