What makes hx different is the people who build it. Here, impact isn’t tied to title or tenure; it’s defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you’ll do the best, hardest work of your life in a company engineered to endure.

If that sounds like you, join us in building what comes next.

About The AI Team The AI Team plays a central role in how hx builds and scales production-grade AI. We work across three tightly connected groups: Research (frontier ML), Agents (customer-facing AI products), and AI Platform (the services powering our agents). Our job is to bring clarity, coordination, and operational discipline to an area of the business where tight execution matters.

hx has already reached product market fit. Our AI agents are live with enterprise customers and generating real value, which means the focus is shifting from zero-to-one into the scale phase. This role sits at the heart of that transition, helping the team move faster, align better, and deliver consistently.

In this team, you’ll build the systems, processes, and communication rhythms that keep complex initiatives running smoothly across research and engineering. It is a unique opportunity to shape how a fast-growing AI organisation operates as it scales.

What You’ll Be Doing

• Drive the AI organisation’s shift from early wins to repeatable scale, helping take agents from zero-to-one prototypes into robust, production-ready systems.
• Create clear communication and planning systems so teams always understand priorities, ownership, progress, and next steps.
• Coordinate cross-team execution across Research, Agents, and AI Platform, surfacing dependencies early and keeping delivery tightly aligned.
• Design and embed operational frameworks that support both research exploration and the software development lifecycle, giving teams a consistent rhythm for planning, experimentation, and delivery.
• Structure research paths and decision points by defining success signals and guiding transitions from exploration into focused build efforts.
• Identify risks early and instil the habits, processes, and rituals that reduce ambiguity, maintain momentum, and enable high-value delivery across the organisation.

What You’ll Need To Have Done

• Built structured operational systems that improved clarity, communication, and execution quality, including documentation, communication mechanisms, and team rituals.
• Managed complex cross-team initiatives in AI or engineering environments, coordinating multi-disciplinary contributors, surfacing dependencies early, and maintaining a predictable operational cadence.
• Taken ownership for unblocking teams and keeping work organised, thriving in roles where precision, structure, and detail are essential to moving fast without losing alignment.

You’re unlikely to thrive here if

• You prefer high-level thinking and find detailed operational work tiring or unimportant.
• You feel comfortable when processes remain loose or ambiguous as long as momentum is maintained.
• You dislike documentation, structure, or maintaining clear information systems.
• You prefer loosely defined roles or struggle in environments that expect precision, clarity, and constant organisation.
• You would rather shape vision than build the operational discipline that turns vision into reality.

If reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you’ll do your best work. We’re building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us.

Compensation At hx, we’re committed to salary transparency. You’ll always have clarity on pay early in the process - our Talent Partner will share details with you during initial conversations - and we’re working towards publishing salary information for all roles globally.

Because we’re building at the intersection of technology/SaaS and insurance, our roles don’t always map neatly onto traditional benchmarks. Our approach is to design compensation that’s competitive in the market, fair across teams, and aligned with the impact our people make.

Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this.

Benefits

• £5,000 training and conference budget for individual and group development.
• 25 days of holiday plus 8 bank holidays (33 days total).
• Company pension scheme via Penfold.
• Mental health support and therapy via Spectrum.life.
• Individual well-being allowance via Juno.
• Private healthcare insurance through AXA.
• Income protection and Life Insurance.
• Cycle to Work Scheme.

Additional Perks

• Top-spec equipment (laptop, screens, adjustable desks, etc.).
• Regular remote and in-person hackathons, lunch and learns, socials, and game nights.
• Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry.
• Exceptional opportunities for personal development and growth as we build something remarkable together.

Interview process

• Initial call with Talent team
• Hiring Manager Interview with our Senior Director of AI, Adam Ben-David
• Skills Assessment
• Values Interview with members of our Leadership team

Our commitment to Diversity hxer's are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive.

Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure.

If you’re energised by complexity and motivated to grow, we encourage you to apply and join our global team.

Next steps If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome.

For more information about applying and to view other opportunities, you can visit our careers page.

Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.