The Role Telecom is a $2 trillion industry where high margins have let manual processes and poor experiences persist. Gigs is here to change that—starting with our customers, then the industry at large.

You'll build and deploy technology to replace manual work with secure, compliant automation. The role calls for deep operations and product experience in complex, regulated, global markets, plus fluency with the latest AI tools.

We're looking for a technical leader with great product instincts, a high bar for quality and craft, and the drive to build and lead a team that redefines how people experience telecom.

What you will do

• Partner with our customers and internal teams to identify high-impact opportunities for automation
• Work hands-on with LLMs, AI Agents, and third-party tools to rapidly prototype and validate ideas before shipping at scale
• Own quality, ensuring AI outputs meet or exceed human-level CSAT
• Build and lead a high-performance team dedicated to developing and scaling production-ready AI solutions and infrastructure
• Build foundational technology (e.g. MCP) to allow AI agents to work seamlessly with Gigs
• Measure and communicate internally and externally about the impact of automation at Gigs

What we are looking for

• A builder with a track record of shipping products that reached broad adoption
• Hands-on AI experience delivering production products with the latest tools (MCPs, LLMs, RAGs, AI agents)
• Strong product sense and bias for action—knowing when to go deep and when to move fast
• Excellent written communication and executive presentation skills
• Familiarity with great API design and a deep understanding of Gigs' role in telecom

Bonus points if:

• Experience building internal tools for operationally intensive businesses
• Proven ability to build and lead high-output teams
• Experience founding a company or taking products from 0→1
• Basic coding background

Before You Apply...

The truth is, what we're building isn't easy. We expect a lot, and operate with urgency and ownership. This won't be the right place for everyone, and that's okay.

This role probably isn't a fit if:

• You need a lot of structure, or layers of process to do your best work
• You prefer to specialize narrowly and wait for direction rather than taking initiative
• You're uncomfortable making decisions with imperfect information or wearing multiple hats
• You're looking for a "big company" setup — we're still building many things for the first time

But if you're excited by the idea of building from zero, working with passion, and leaving your mark on something that matters — we'd love to meet you.

Work at Gigs

At Gigs, we know that different work styles and teams thrive in different environments. Some work best remotely, while others rely on in-person collaboration to spark creativity and drive execution. We're remote-friendly by design, but we also offer hubs for those who need the energy and focus that only in-person collaboration can bring.

• Gigs Pads: Our hubs in San Francisco, London, Amsterdam, and Berlin are vibrant spots where Gigsters connect, collaborate, and create together.
• Gigs Republic: Twice a year, our entire company comes together to strengthen bonds, align on big ideas, and share experiences that fuel our culture and ignite growth.

What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan

Want to learn more about our benefits, hubs, and what it's like to work at Gigs? Check out our Careers page.