
This is the age of information. When a customer asks a question, they expect answers right away. With technical machinery, this isn't always possible. You may need to consult with engineering, spares, servicing; the list goes on! Bob is an AI model that is trained on your data. He can answer technical questions instantly. He connects seamlessly to your calendar and ERP to book available service slots and order parts. Bob is your service team’s support system. Automate your aftersales business.

This is the age of information. When a customer asks a question, they expect answers right away. With technical machinery, this isn't always possible. You may need to consult with engineering, spares, servicing; the list goes on! Bob is an AI model that is trained on your data. He can answer technical questions instantly. He connects seamlessly to your calendar and ERP to book available service slots and order parts. Bob is your service team’s support system. Automate your aftersales business.
Location: Belfast, United Kingdom
Product: AI-powered aftersales platform for heavy machinery (troubleshooting, parts search, quoting, reporting)
Go-to-market: Targets dealers and OEMs; subscription SaaS with ~4 weeks to value
Pricing: Published starting from $2,200/month
Stage / Investors: Pre-Seed; investors include Seedcamp and Concept Ventures
Aftersales support and parts/service workflows for heavy machinery
Technology, Information and Internet
Crunchbase records two funding rounds with obfuscated amounts.
“Includes Seedcamp and Concept Ventures among investors”
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At Digital Iron, we're building the intelligent infrastructure that powers predictive maintenance and parts procurement automation across the heavy equipment ecosystem. We work with customers to transform how industrial equipment is maintained.
We're looking for an AI Infrastructure Engineer who combines deep technical expertise in distributed systems with strategic thinking about integration architecture. You'll need exceptionally high standards for data accuracy, first-principles problem solving, and an obsession with building systems that scale across diverse partnership models.
As our first dedicated infrastructure engineer, you'll work on problems at the intersection of knowledge graphs, real-time IoT data, and enterprise integration—building infrastructure that thousands of businesses will depend on.
What You'll Own
You will define how Digital Iron integrates with the ecosystem:
What You Will Do
Design and Build Bidirectional Integrations with Partner and Customer Data Systems
Build Structured Knowledge Systems
Enrich Knowledge Systems
Help Develop Data Retrieval and Navigation
Work with other members of the team, to develop methods to intelligently transverse the data for the larger systems. This could involve graph database traversal algorithms, agent-based retrieval and orchestration approaches using a variety of AI tools. Build tool functions that are used by retrieval processes or agents. These could include graph queries, customer API calls, or inventory checks.
Evaluate Partnership Models
Work with founders to evaluate integration architectures across different customer & partnership strategies (deep embedded, best-of-breed SaaS, data layer only). Make build vs. buy decisions for integration infrastructure. Design authentication and deployment patterns that work across on-premise, cloud, and hybrid environments.
Help Architect Event-driven Systems
Support automated workflows and implement multiple integration patterns (Direct API, middleware/iPaaS, embedded agents, webhooks) to support different customer and partnership models.
What We Are Looking For?
Integration Development
Graph, Semantic & AI Systems
Data Engineering and Evaluation Excellence
Nice-to-Haves
This Role Is NOT For You If:
Why This Role Matters?
Strategic Infrastructure Impact
Novel Technical Challenges
Architecture as Product
Role Level & Details
Leadership & Team
Location: East Coast & Mid-West - US (remote), Belfast or South London, UK (Hybrid-office)
Visa: Cannot sponsor at this time
Start: Immediate availability preferred
Ready to Build Infrastructure That Matters?
If you're excited about designing integration architecture at the intersection of graph databases, AI agents, and enterprise systems—where your technical decisions have direct business impact—we want to hear from you.