About the Company

incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong.

Since launching in 2021, we’ve helped 800 companies—including Netflix, Airbnb, and Block—resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product, and Support use incident.io to fix things faster.

We’re a small team that cares deeply about pragmatism, quality, magic, and pace. We've raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside many angel investors who are founders and executives of world-class companies.

What We’re Building

When site outages, data breaches, or functionality issues strike, incident.io brings together the right people, streamlines response efforts, and provides tools to fix issues quickly. Over the last 9 months, we’ve built some of the most ambitious AI-native features in our product. We’re now working on Investigations—an AI agent that identifies problems, explains root causes, and eventually fixes issues for you. We're not just applying AI to our product; we're reimagining incident response with AI, working with cutting-edge technologies to build something completely new.

What we think we can achieve keeps increasing, and we’re looking to grow the team with AI engineers to make it happen. We can sponsor visas for international candidates that are looking to move to London.

About the Role

Job Title: AI Engineer
Location: London
Employment Type: Full-time
Salary: £110K – £200K
Equity: Offers Equity
Department: unspecified

What AI Engineering Looks Like Here

We’ve gone from sprinkling moments of magic with AI to building an investigative agent, a copilot, and more. All powered by a world-class internal platform: one that helps us run and evaluate LLMs, orchestrate complex agents, and build safety checks around the edges. You’ll be joining this established team and continue to solve complex problems using LLMs.

To power this, the team has embraced the inherent challenges of working with non-deterministic systems. We’ve built our own eval frameworks, orchestration engines, and debugging tools—because the ones on the market weren’t good enough. You’ll use these systems to improve the performance of our AI agents and help develop these frameworks further.

We prioritize pace and impact for customers, above all else. You'll be building AI that transforms the most stressful moments in engineering for world-class companies like Netflix, Block, and Airbnb. Your work will directly impact how some of the world's most innovative companies respond when things go wrong, saving countless hours of engineering time.

Responsibilities

• Design, develop, and implement agents that can investigate incidents, provide insights, and suggest solutions.
• Drive end-to-end development of AI infrastructure and applications: building real products people use, not just research prototypes.
• Build AI evaluation frameworks and implement systems to measure and improve AI performance.

Qualifications

• 3+ years building production-ready applications in programming languages such as Go, Python, Ruby on Rails, or React.
• Strong fundamentals, a passion for solving complex problems, and the ability to navigate ambiguity with confidence.
• Excitement to build a state-of-the-art AI application with frontier models, tools, and techniques used by the best AI labs and product companies in the world.
• Customer-focused and product-minded approach to building AI solutions that solve real user problems.
• Comfortable with the unknown and adept at navigating the unique challenges of AI product development.

Our Tech Stack

• Primary development stack: Go, TypeScript with React, and Postgres, with deployment on Google Cloud Platform using GKE and Cloud SQL.
• AI development stack: Products like Anthropic, Vertex, and OpenAI, alongside our internal AI tooling.
• Developed our own library for building agents, evaluating performance, and backtesting changes—referred to as the “Workbench.”

What We Offer

We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.

• Market-leading private medical insurance
• Generous parental leave
• First Friday of the month off
• Generous annual leave/PTO allowance
• Competitive salary and equity
• Remote working and personal development budget
• Enhanced pension/401k