Responsibilities

• Lead customer deployments, from kickoff to launch

• Manage multiple stakeholders from Rev Operations, Sales, and Marketing, providing a positive experience and ensuring their goals are met

• Develop and manage a project plan that delivers quick time to value and on-time delivery

• Conduct discovery sessions to understand customer goals, success metrics, GTM initiatives, workflow, and prospect lead requirements that drive setup decisions

• Guide customers through configuration and testing based on their requirements and Nooks best practices

• Collaborate with Engineering on migration and cutover when launching Nooks

• Coordinate technical integrations with Salesforce and other sales tools

• Set up and configure AI-powered signals, workflows, and email templates

• Proactively identify implementation barriers and collaborate with the internal & external teams to address them

• Guide customers through user adoption activities, including launch communications, and deliver end-user training

• Collaborate with the Customer Success Manager in sharing results, insights, and recommendations during check-in and QBR meetings

• Collaborate with the Customer Success Manager in post-implementation services, as required

• Collaborate with internal teams to continuously improve the product, implementation process, and customer experience across all touchpoints

• Help build our pre and post-sale implementation practice by developing processes, best practices guides, documentation, and internal enablement

Requirements

• 3-5 years of enterprise SaaS implementation and onboarding experience with Fortune 500 customers
• Domain expertise in Revenue or Sales Operations with a deep understanding of sales prospecting tools and workflow
• Experience with the sales tech stack (workflow and integrations), including Salesforce, HubSpot, Outreach, Salesloft, and Gong
• Outstanding customer management skills (discovery, advisory, project management, and stakeholder management)
• Experience managing multiple customer engagements simultaneously and ensuring a successful and timely completion
• Excellent written and verbal communication skills, with the ability to simplify complex technical concepts for non-technical audiences
• Proven success at an early-stage company, demonstrating adaptability and the ability to thrive in a fast-paced, ambiguous environment
• Highly collaborative and proactive problem-solver with excellent organizational skills

We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. On top of this, we offer equity, generous perks, and comprehensive benefits.

Equal Employment Opportunity Statement Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.