This is a high-visibility role working closely with Product, Engineering, and GTM teams. This position is ideal for someone who can structure ambiguity and lead customers through complex transformations.

What You'll Do

• Lead customer calls and manage day-to-day relationships
• Create and maintain executive-facing deliverables, including agendas, process materials, implementation roadmaps, and performance dashboards
• Communicate directly with C-suite stakeholders (CFOs, COOs, VPs of RCM) to demonstrate financial impact and strategic value
• Triage customer needs and collaborate internally with Product and Engineering teams to resolve blockers quickly
• Build and maintain tracking of KPIs to ensure consistent and successful results for customers
• Drive demos of new products, onboarding, and pilot execution across key customer stakeholders
• Partner with Product and Data teams to support customer data readiness
• Develop customer-facing artifacts and documentation to support adoption and change management
• Identify operational friction points and continuously improve product delivery processes

What We're Looking For

• 2-4 years of experience in customer-facing operations (project management, CSM, GTM support, etc.)
• Strong organizational skills and ability to manage multiple workstreams
• Proven ability to create executive presentations, process materials, business cases, and light-weight excel calculations (ROI, TCO, etc.)
• High EQ with an ability to work directly with customers
• Ability to build trust, communicate clearly, and drive results with customers
• Comfortable working cross-functionally across Product, Engineering, GTM, and executive teams
• Proficiency in Word, PPT, and Excel (or a similar data management platform)
• Experience with healthcare and RCM-specific workflows is a plus

Perks & Benefits

• Competitive compensation
• Paid lunch, dinner, coffee, snacks
• In-person culture at our cozy Flatiron district office in NYC, with work from home on Fridays
• Flexible hours and time off
• AI subscriptions of your choice covered
• Health, dental, and vision insurance
• 401(k) with matching contribution

Our Values

Lead with Empathy – Great products and teams are built on empathy—whether for our customers, users, or team members. We take the time to walk in others' shoes, listen actively, and truly understand their challenges, needs, and perspectives.

Humbly Ambitious – We combine humility with ambition. No task is beneath us, and no challenge too big. Greatness comes from being willing to do whatever it takes, while having the courage to take bold risks and learn from failures.

Radical Agency – Own your domain. Drive initiatives with autonomy and accountability. Think deeply, communicate with the team, and maintain a bias for action.