WIZ.AI

WIZ.AI is a leading Generative AI solution provider in Southeast Asia, specializing in enterprise automation and customer experience enhancement. Their platform, powered by AI Large Language Models…

AI AgentsAutomationConversational AICustomer ExperienceEnterpriseGenerative AILLMsSoutheast Asiawiz.ai

WIZ.AI

AI AgentsAutomationConversational AICustomer ExperienceEnterpriseGenerative AILLMsSoutheast Asiawiz.ai

HQSingapore, SG

Team Size163

Open Jobs16

Total Funding$56M

Latest Fundraise6 months ago

Join the Team

AI Conversation Designer

On-SiteSouth Jakarta, Jakarta, ID

On-Site • South Jakarta, Jakarta, ID

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About us

WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.

As a CX designer, you'll be responsible for designing conversation flows, crafting precise bot responses for various scenarios or queries, and implementing them within our proprietary platform. Since the platform is object-oriented (drag-and-drop), coding is not required, but you'll need logical skills to strategize the scenario implementation.

Job Duties:

Understand customer business requirements and work with project teams to provide tailored Talkbot solutions on the WIZ AI Talkbot Platform, ensuring projects are delivered on schedule.
Develop and implement test suites to check AI conversations on the WIZ talkbot platform, oversee the corpus validation, conduct exploratory testing, and coordinate pilot tests with customer teams.
Monitor and maintain the AI conversation experience, resolve user feedback issues, and determine underlying causes.
Build and maintain a database of industry-specific conversation scripts based on completed projects, continuously updating and improving the content to enhance AI conversational abilities.
Work with clients to identify the text responses they require for the talkbot.
Create text responses designed to enhance user interactions with the bot.
Update and refine text responses according to customer feedback and interaction patterns.

Requirements:

Having an experience in chatbot design, conversation design, project manager, QA/UAT tester would be a great bonus.
Comprehensive training provided.
Proficiency in written and spoken English and Bahasa Indonesia.
Proficient in Chinese will be advantageous
Strong problem-solving and logical thinking skills are necessary for anticipating and shaping dialogues effectively.