• Enable self-serve success. Curate FAQs, template galleries, and in-app walkthroughs with Gainsight PX.

• Close the feedback loop. Aggregate bugs, feature requests, and sentiment; file Jira tickets and update users when shipped.

Qualifications:

Required:

• 3–6 years managing technical or data-tool communities (Slack, Discord, Discourse, or Gainsight Community).

• Proven record growing engagement (e.g., doubled WAU, cut churn) for a PLG AI or SaaS or developer-first product.

• Hands-on with community analytics platforms and basic SQL/Sheets.

• Outstanding written voice—can turn complex data topics into approachable posts, threads, and docs.

• Prior community work in the AI, data, or modern analytics stack space.

• Experience setting up Gainsight PX Guides or in-product tooltip flows.

• Basic understanding of Alteryx or similar analyst workflows.

Company:

Prophecy is the world’s most advanced data integration platform, addressing the needs of analysts in the business while ensuring governance and compliance with guardrails set by central data platform teams. Founded in 2017, the company is headquartered in Palo Alto, California, USA, with a team of 51-200 employees. The company is currently Growth Stage. Prophecy has a track record of offering H1B sponsorships.