
This is the age of information. When a customer asks a question, they expect answers right away. With technical machinery, this isn't always possible. You may need to consult with engineering, spares, servicing; the list goes on! Bob is an AI model that is trained on your data. He can answer technical questions instantly. He connects seamlessly to your calendar and ERP to book available service slots and order parts. Bob is your service team’s support system. Automate your aftersales business.

This is the age of information. When a customer asks a question, they expect answers right away. With technical machinery, this isn't always possible. You may need to consult with engineering, spares, servicing; the list goes on! Bob is an AI model that is trained on your data. He can answer technical questions instantly. He connects seamlessly to your calendar and ERP to book available service slots and order parts. Bob is your service team’s support system. Automate your aftersales business.
Location: Belfast, United Kingdom
Product: AI-powered aftersales platform for heavy machinery (troubleshooting, parts search, quoting, reporting)
Go-to-market: Targets dealers and OEMs; subscription SaaS with ~4 weeks to value
Pricing: Published starting from $2,200/month
Stage / Investors: Pre-Seed; investors include Seedcamp and Concept Ventures
Aftersales support and parts/service workflows for heavy machinery
Technology, Information and Internet
Crunchbase records two funding rounds with obfuscated amounts.
“Includes Seedcamp and Concept Ventures among investors”
About Us
At Digital Iron, we're building the intelligent infrastructure that powers predictive maintenance and parts procurement automation across the heavy equipment ecosystem. We work with customers to transform how industrial equipment is maintained.
We're looking for an AI Infrastructure Engineer who combines deep technical expertise in distributed systems with strategic thinking about integration architecture. You'll need exceptionally high standards for data accuracy, first-principles problem solving, and an obsession with building systems that scale across diverse partnership models.
As our first dedicated infrastructure engineer, you'll work on problems at the intersection of knowledge graphs, real-time IoT data, and enterprise integration—building infrastructure that thousands of businesses will depend on.
You will define how Digital Iron integrates with the ecosystem:
What You'll Do
Design Integration Architecture Build bi-directional integrations with customer ERP systems and telematics platforms. Architect event-driven systems that turn predictive alerts into automated workflows. Implement multiple integration patterns (Direct API, middleware/iPaaS, embedded agents, webhooks) to support different partnership and customer models.
Build Knowledge Graph Systems Transform flat parts catalogs into semantic networks using AWS Neptune. Design ontologies that capture ACES (fitment) and PIES (attributes) standards for heavy equipment. Build ingestion pipelines that parse customer data and extract compatibility relationships. Implement graph traversal algorithms for multi-hop reasoning ("find compatible substitute parts in stock").
Develop Agentic Workflows Create AI agent orchestration using Amazon Bedrock that breaks complex requests into multi-step workflows. Build tool functions agents invoke: graph queries, customer API calls, inventory checks, order placement. Implement GraphRAG systems that ground LLM responses in structured graph data to prevent hallucination on critical fitment recommendations.
Evaluate Partnership Models Work with founders to evaluate integration architectures across different partnership strategies (deep embedded, best-of-breed SaaS, data layer only). Make build vs. buy decisions for integration infrastructure. Design authentication and deployment patterns that work across on-premise, cloud, and hybrid environments.
What We're Looking For
Graph & Semantic Systems
Backend Engineering & Data Systems
Enterprise Integration & API Design
Data Engineering Excellence
Nice-to-Haves
This Role Is NOT For You If:
Role Level
Leadership & Team
Role Details
Location: US (East Coast & Mid-West Remote) or South London & Belfast Office Hybrid
Visa: Cannot sponsor at this time
Start: Immediate availability preferred
Ready to Build Integration & Data Systems That Matters?
If you're excited about designing backend systems at the intersection of graph databases, enterprise integration, and AI agents—where your technical decisions have direct business impact—we want to hear from you.
| Company |
|---|