
Netomi is a leading AI-first customer experience platform specializing in Agentic OS for enterprise customer service. It offers a multimodal, omnichannel conversational AI solution that integrates seamlessly with existing customer service platforms and backend business systems. Netomi's platform uses sanctioned generative AI with embedded governance to ensure brand safety, data privacy, and security compliance (SOC2, GDPR, HIPAA, PDPA, CCPA, ISO 27001). The AI automates over 80% of customer inquiries, reduces support costs by 63%, and boosts support team capacity by 50%, delivering proactive, predictive, and preemptive customer care. Trusted by major brands like DraftKings, MGM Resorts, and Harry Rosen, Netomi enables enterprises to enhance customer satisfaction, loyalty, and operational efficiency with easy deployment and management for business users.

Netomi is a leading AI-first customer experience platform specializing in Agentic OS for enterprise customer service. It offers a multimodal, omnichannel conversational AI solution that integrates seamlessly with existing customer service platforms and backend business systems. Netomi's platform uses sanctioned generative AI with embedded governance to ensure brand safety, data privacy, and security compliance (SOC2, GDPR, HIPAA, PDPA, CCPA, ISO 27001). The AI automates over 80% of customer inquiries, reduces support costs by 63%, and boosts support team capacity by 50%, delivering proactive, predictive, and preemptive customer care. Trusted by major brands like DraftKings, MGM Resorts, and Harry Rosen, Netomi enables enterprises to enhance customer satisfaction, loyalty, and operational efficiency with easy deployment and management for business users.
Core product: Agentic AI platform for omnichannel, multimodal enterprise customer service
Founded: 2015 (originally msg.ai)
Headcount: 218 employees
Total funding: USD 52,000,000
Compliance: SOC2, GDPR, HIPAA, PDPA, CCPA, ISO 27001
Enterprise customer service automation and customer experience
2015
Customer Experience / Conversational AI
USD 1,000,000
“Backed by investors including Y Combinator, Index Ventures, Salesforce Ventures, WndrCo, Eldridge Industries, and other strategic/venture investors”
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
An AI Automation Engineer focuses on building automated systems to evaluate, test, and enhance the performance of conversational AI models (LLMs, chatbots, voice assistants). They sit at the intersection of machine learning, software engineering, and QA automation, ensuring that AI systems produce high-quality, safe, and reliable responses at scale.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.