
Observe.AI provides AI agents that automate customer service interactions and support contact-center teams to resolve issues faster. The platform uses speech recognition, natural language processing,…

Observe.AI provides AI agents that automate customer service interactions and support contact-center teams to resolve issues faster. The platform uses speech recognition, natural language processing,…
What they do: AI platform for contact centers (conversation intelligence, AI agents, real-time assistance)
Founded: 2017
Headquarters: Redwood City, California
Notable raise: $125M Series C (announced April 12, 2022)
Employee count (snapshot): 429
Customer experience and contact-center operations
2017
Enterprise software / Contact center AI
Undisclosed (early rounds including seed participation from Nexus Venture Partners and Y Combinator)
$26M
Series A announced Dec 10, 2019
$125M
Series C announced April 12, 2022; participation from Zoom and other prior backers
“Company backed by major venture investors including SoftBank Vision Fund 2, Scale Venture Partners, Nexus Venture Partners, Menlo Ventures, Emergent Ventures, NGP Capital, Steadview Ventures, Next47, and others”
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About Us
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.
Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
Built on a CX-native foundation, Observe.AI works with 300+ global brands in Financial Services, Insurance, Healthcare and Consumer Services, including brands like DoorDash, Affordable Care, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction.
Why join us
As an AI Agent Demo Architect, you will have a crucial role in building and maintaining AI Agents and Companion Agents used in live demos by the Observe.AI Solution Consultant team. This newly defined hybrid role seamlessly blends presales solution strategy with hands-on technical implementation to help secure technical wins in the sales cycle while directly deploying transformative AI agents and Companion Agents. By architecting scalable, ROI-driven solutions and automating complex workflows, you will directly impact revenue growth, streamline customer operations, and deliver exceptional technical expertise from initial configurations all the way to full production POVs.
What you’ll be doing
Strategic Presales & Value Consulting
AI Architecture & Solution Implementation
Systems & Telephony Integration
Cross-Functional Leadership
What you bring to the role
Nice-to-Haves:
Perks & Benefits
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
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