About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI works with 300+ global brands in Financial Services, Insurance, Healthcare and Consumer Services, including brands like DoorDash, Affordable Care, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction.

Why join us

As an AI Agent Demo Architect, you will have a crucial role in building and maintaining AI Agents and Companion Agents used in live demos by the Observe.AI Solution Consultant team. This newly defined hybrid role seamlessly blends presales solution strategy with hands-on technical implementation to help secure technical wins in the sales cycle while directly deploying transformative AI agents and Companion Agents. By architecting scalable, ROI-driven solutions and automating complex workflows, you will directly impact revenue growth, streamline customer operations, and deliver exceptional technical expertise from initial configurations all the way to full production POVs.

What you’ll be doing

Strategic Presales & Value Consulting

• Drive Technical Wins: Partner with Solution Consultants to understand client needs, to confirm technical validation and build AI Agents to power strong narratives.
• Value-Driven Architecture: Learn each customer's unique business processes and contact center KPIs (Revenue, Retention, Registration, Customer Happiness) to translate requirements into actionable solutions that demonstrate measurable business value.
• Custom Demonstration Configuration: Design, deliver, and manage custom demo accounts and environments aligned to specific industry verticals (e.g., Healthcare, Financial Services, Travel, Hospitality, Insurance, Retail, etc).
• Risk Mitigation: Anticipate technical and operational roadblocks during the deal cycle, diffusing potential problems and providing clear escalation paths to ensure swift resolution.

AI Architecture & Solution Implementation

• POC/POV Ownership: Own and execute Proof of Concept (POC) and Proof of Value (POV) engagements, from a technical configuration and agent design perspective.
• Build & Deploy AI Agents: Lead the hands-on implementation of PreSales LLM-driven AI Agents for demos. Own prompt design, workflow configuration, iterative testing, and evaluation monitoring to ensure agents meet strict automation and containment targets.
• Speech Analytics Automation: Configure trackable points of interest from customer evaluation forms into the Observe.AI dashboard, automating QA processes and scoring.
• Data Optimization: Audit and refine voice analytics data to resolve accuracy issues, reduce false readings, and optimize performance.

Systems & Telephony Integration

• Enterprise Integrations: Configure and connect systems using APIs—handling authentication, data mapping, and error handling for seamless integrations with CRMs, knowledge bases, and enterprise tools.
• Telephony Routing: Set up and manage telephony workflows, including SIP/CCaaS/PSTN routing, metadata passing, fallback configuration, and call quality troubleshooting. Experience working with major CCaaS providers a plus.

Cross-Functional Leadership

• Client Advisement: Act as the primary technical partner for customers, leading regular engagements, communicating progress, gathering feedback, and guiding solutions from concept to full production.
• Internal Collaboration: Work closely with Product and Engineering teams to escalate platform gaps, resolve deep technical fixes, and advocate for platform enhancements based on frontline customer needs.

What you bring to the role

• Experience: 3-4+ years of experience in solution engineering, presales, conversational AI, or delivering AI/LLM-based applications within enterprise customer environments.

Nice-to-Haves:

• Advanced Telephony Experience: Familiarity with deep telephony or voice system configurations (SIP, Twilio, Amazon Connect, CCaaS, PSTN).
• iPaaS Knowledge: Experience with Integration Platform-as-a-Service providers (e.g., n8n, Zapier, or similar platforms) and advanced proficiency in data flow management.
• Programming/scripting experience in Python, JavaScript, or similar languages

Perks & Benefits

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.