Location:
Remote (Based in Italy)
Job Type:
Consultant Contract
About FJDynamics
FJDynamics is a global robotics company focused on digitalization, automation, and new energy. We develop practical and affordable solutions for agriculture and other labor-intensive industries.
As we expand in Europe, we are looking for motivated
Aftersales Service Enginner
to support our growth in
Italy
.
About the Role
As a
Aftersales Service Engineer,
you will play a key role in
supporting our customers, dealers, and OEM partners
across the
Italy
market.
You will work closely with
global R&D, Sales, Product, and Marketing teams
to deliver high-quality technical support, product training, field testing, and customer solutions for next-generation smart agricultural equipment.
This position is ideal for someone who enjoys combining hands-on technical problem-solving with customer-facing communication in an international environment. You will have the opportunity to directly contribute to product improvement, market feedback, and the deployment of precision agriculture technologies across Italy.
Key Responsibilities
• Provide
technical support
for customers and dealers regarding product installation, software usage, calibration, troubleshooting, and operation via remote support or on-site visits.
• Diagnose and summarize common
technical issues
, and work closely with the R&D team for root cause analysis and solution implementation.
• Collect customer feedback and market requirements to support continuous product improvement and new feature development.
• Prepare and maintain technical documentation, including product manuals, installation guides, FAQs, and knowledge base articles.
• Deliver regular product and technical training to dealers and partners.
• Support local validation and field testing for new products and functions together with the R&D team.
• Coordinate effectively with internal teams including AE, Sales, Marketing, and Product teams.
Who We Are Looking For
- Based in Italy (local candidates only)
- Bachelor’s degree or above in Engineering, Agricultural Machinery, Electronics, Automation, Mechatronics, or related fields.
- Experience in technical support, FAE, after-sales service, or product application engineering within the agricultural machinery industry.
- Strong technical understanding of agricultural equipment, electronics, GNSS, automation systems, or smart farming technologies.
- Excellent communication and problem-solving skills, with the ability to translate customer needs into actionable feedback for internal teams.
- Comfortable working independently in an international environment and supporting customers on-site when required.
Preferred Qualifications
- Internship or early experience in agriculture, machinery, or related industries
- Experience supporting dealers or OEM customers.
- Interest or exposure to agricultural equipment or precision agriculture technologies (e.g., GPS, auto-steering)
- Strong communication skills and hands-on attitude
- Ability to work independently in a fast-growing market
- •Ability to travel within the Italy.
What We Offer
- Competitive compensation (base + performance-based incentives)
- Flexible contract structure
- Opportunity to grow with a global agri-tech company
- Exposure to international teams and technology-driven solutions
- A dynamic and fast-growing market environment
