Ray Tech (Malaysia) Sdn Bhd

Ray Tech delivers high-precision Micro-Focus X-ray inspection equipment with AI for quality control. It combines Micro-Focus X-ray and 3D CT X-ray tech in AI-enabled inspection systems for industrial…

AIInspectionManufacturingMicro-FocusPrecisionQuality ControlTechnologyX-rayraytechglobal.com

Ray Tech (Malaysia) Sdn Bhd

AIInspectionManufacturingMicro-FocusPrecisionQuality ControlTechnologyX-rayraytechglobal.com

HQMY

Team Size18

Open Jobs2

Total Funding-

Latest FundraiseUnknown

Join the Team

After Sales Service Specialist

On-SiteJohore, MY

On-Site • Johore, MY

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Company Description

Ray Tech (Malaysia) Sdn Bhd, a subsidiary of Unicomp Technology, specializes in advanced X-ray technology and manufactures intelligent X-ray Inspection Equipment integrated with exclusive AI technology. Backed by a globally recognized parent company listed on the Shanghai Stock Exchange, Ray Tech focuses on the research, development, and production of 3D CT X-ray technologies applied across high-end industries such as electronics, automotive, semiconductors, and food safety. With a robust presence in international markets across over 20 countries, Ray Tech is a key player in delivering innovative and reliable X-ray solutions. The company's dedication to precision and innovation has positioned its brand as a leader in the global X-ray industry.

Role Description

This is a full-time, on-site role for an After Sales Service Specialist, based in Johore, Malaysia. The specialist will be responsible for supporting customers post-purchase by managing service and repair requests, conducting troubleshooting, and providing technical solutions for Unicomp’s X-ray inspection equipment. Key tasks also include performing routine maintenance, offering technical training to clients, collaborating with the engineering and R&D teams to address technical challenges, and ensuring client satisfaction. The role requires maintaining detailed records of service activities and assisting in the development of customer-focused service strategies.

Qualifications

Strong technical skills in troubleshooting and performing maintenance and repair on industrial equipment
Experience in customer service and training, with strong communication and interpersonal skills
Willingness to travel locally and occasionally participate in international assignments
Ability to work independently and collaboratively in a fast-paced environment
Prior knowledge of X-ray technology, automotive, or electronics manufacturing industries is an advantage
A diploma or degree in Engineering, Electrical, or a related field
Proficiency in tools for documentation and reporting
Fluency in English, and proficiency in Chinese will be an added advantage to communicate with partners globally