Responsibilities

• Coordinate client onboarding, scheduling, and clinical documentation
• Act as a point of contact for clients, partner clinics, labs, and imaging centers
• Manage shipping and receiving of clinical kits and biological samples
• Prepare, label, track, and document outgoing and incoming shipments
• Maintain inventory of kits, supplies, and shipping materials
• Ensure accurate record-keeping and compliance with HIPAA and internal SOPs
• Assist with general administrative and operational tasks as needed
• Work with the software development team to automate work flows
• Manage social media and newsletters
• Help out with events, which occasionally occur after hours and on weekends, as needed

Qualifications

• Strong organizational skills and attention to detail
• Empathy, patience, and professionalism when working with NeuroAge clients and partners
• Clear written and verbal communication
• Comfort working with both digital systems and physical materials
• Ability to manage multiple tasks in a fast-paced, hybrid environment
• Reliability and ownership over operational workflows
• Comfort with modern software and AI tools (Google workspace, Notion, ChatGPT/Claude)
• Interest in longevity, neuroscience, or precision medicine



Nice to Have

• Previous experience in clinical administration or healthcare operations
• A bachelor's degree in a relevant field
• Previous experience with social media and marketing
• Experience with shipping carriers (FedEx, UPS) or inventory management
• Experience working with labs, diagnostics, or research organizations
• Familiarity with HIPAA or handling sensitive health data