Key Responsibilities:

• Manage and monitor client Amazon accounts on a daily basis.
• Open, track, and escalate cases through Amazon’s internal support systems.
• Execute problem-solving strategies related to listings, catalog structure, account health, and operational restrictions.
• Analyze data and build structured trackers using Excel or Google Sheets.
• Research platform policies, system behaviors, and historical account data to support case strategies.
• Participate in real-time support calls, when required.
• Provide clear execution updates and findings to the primary manager.
• Collaborate with Customer Success and leadership to ensure execution aligns with client expectations.
• Use AI tools to support research, drafting, and internal documentation.

Ideal Candidate:

1. Educational / Professional Background:

• Background in technical or analytical fields such as: Business, Economics, Finance, Accounting, or Engineering-related fields.

2. Skills & Experience:

• Strong analytical and logical reasoning skills.
• Solid Excel skills for data organization, analysis, and tracking.
• Comfortable using ChatGPT or similar AI tools to support research and productivity.
• Strong research skills and attention to detail.
• Ability to manage multiple tasks, cases, and accounts simultaneously.
• Able to work independently while collaborating effectively with a team.

3. Language & Availability:

• Excellent spoken and written English, with the ability to communicate clearly and professionally.
• Availability for a full-time position.

4. Mindset:

• High learning capacity and adaptability.
• Curious, proactive, and solution-oriented.
• Comfortable working in a fast-paced environment with evolving processes.

Compensation:

• Starting salary: $900 USD per month.
• Based on experience, performance, and demonstrated expertise, compensation can grow up $1,200 USD per month.

Why Join Online Seller Solutions?

• Gain deep, real-world experience inside Amazon.
• Work alongside a specialized team that understands Amazon beyond surface-level tactics.
• Learn how to solve complex eCommerce and operational problems at scale.
• Be part of a fast-paced, collaborative, and remote-first environment.
• Grow professionally within a company that values clarity, ownership, and continuous learning.