Key Responsibilities

• Develop strong executive and operational relationships that drive trust, retention, and reference-ability across health system accounts.
• Own the post–go-live relationship for hospital and health system customers, building trusted partnerships across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures
• Drive adoption across departments and use cases, partnering with customers to define, track, and communicate outcomes tied to quality, efficiency, patient impact, and ROI
• Proactively identify and address risks related to change management, resourcing, and workflow alignment
• Own renewals by ensuring value is clear and aligned with executive priorities
• Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs, outcomes, and demonstrated ROI
• Partner cross-functionally with Product, Design, Engineering, and Sales to deliver tailored, enterprise-grade solutions and resolve complex issues
• Synthesize customer feedback and usage patterns into actionable input that informs product priorities and roadmap decisions
• Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through

Qualifications Required

• 5+ years in Account Management, Customer Success, or similar post-sale role.
• Experience supporting health systems, hospitals, or enterprise healthcare customers.
• Proven success driving renewals and expansion in complex, regulated environments.
• Strong executive presence and cross-functional communication skills.

Preferred

• Experience with healthcare IT, AI/ML platforms, or clinical workflow tools.
• Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs.
• Experience working with multiple stakeholder personas and long sales/adoption cycles.

What We Value

• Comfort pushing the pace - Latent moves quickly, and a willingness to adapt is a must!
• A collaborative mindset, with excellent communication skills.
• A proactive approach to identifying and solving problems with minimal oversight - we are in maximum growth mode.
• An extremely strong work ethic with commitment to quality and detail.

Compensation This role offers $180K–$220K OTE, including base salary plus uncapped variable compensation (20–33% of base), along with meaningful equity and full benefits. Compensation is flexible based on experience, and we encourage candidates outside this range to apply.

Why You Should Join Us

• Backed by top-tier investors (General Catalyst, Conviction, YC)
• Mission-driven, high-caliber team building products healthcare partners love
• High impact role on a small, fast-growing team
• Competitive pay, performance-based incentives, and equity Comprehensive health, dental, and vision benefits
• Paid parental leave and unlimited PTO