Join an Award-Winning Automation Agency at the forefront of AI-driven customer engagement.
At Automation Agency, we don’t just manage accounts — we build intelligent systems that power real business growth. We’re a fast-paced, results-driven team trusted by clients nationwide to deliver AI Chatbots, AI Receptionists, and AI Sales Representatives that actually convert.
We reward loyalty, commitment, and performance. If you thrive in an environment where you are supported at every step, learning never stops, and your work directly impacts client success, you’ll feel right at home here. Every week brings new challenges, new wins, and opportunities to grow alongside an agency that’s scaling quickly and doing things the right way.
Role Overview
We are a growing AI-focused Automation Agency specializing in AI Chatbots, AI Receptionists, and AI Sales Representatives, primarily built and managed within GoHighLevel.
We are seeking a Part-Time Account Manager with strong agency experience and hands-on GoHighLevel expertise to manage post-sale client relationships, oversee AI solution delivery, and support retention and account growth. *This position has the opportunity to grow into a full-time salaried position with benefits for the right candidate.
This role requires a balance of client-facing communication, hands-on platform work when needed, and coordination with our fulfillment and technical teams.
Key ResponsibilitiesClient Account Management (Post-Sale)
- Serve as the primary point of contact for assigned client accounts (up to 20 accounts)
- Manage day-to-day client communication, expectations, and satisfaction
- Lead onboarding, implementation coordination, and ongoing optimization
- Conduct regular check-ins, performance reviews, and strategy calls
- Proactively identify retention risks and upsell opportunities
GoHighLevel Platform Management
- Hands-on management within GoHighLevel (Agency & SaaS environments)
- Configure and maintain:
- Pipelines, workflows, and automations
- CRM structures and lead routing
- Reporting dashboards and performance tracking
- Troubleshoot issues and implement fixes when required
AI Solutions Oversight & Optimization
- Manage and support client deployments of:
- AI Chatbots (web, SMS, omnichannel)
- AI Receptionists (inbound call handling and routing)
- AI Sales Representatives (lead qualification, follow-up, booking)
- Collaborate with internal developers and fulfillment teams to:
- Improve conversation flows and AI performance
- Optimize booking and conversion rates
- Ensure solutions align with client goals and approved scope
- Clearly explain AI performance and improvements to clients
Retention, Upsells & Growth
- Assist with renewals, expansions, and upsell opportunities
- Identify opportunities to increase account value through additional AI services
- Provide strategic recommendations based on performance data
Internal Coordination
- Act as the bridge between clients and internal fulfillment teams
- Ensure clear documentation, requirements, and follow-through
- Maintain accurate account notes, action items, and timelines
Required Qualifications
- 4–5+ years of experience as an Account Manager in a digital or marketing agency
- 3–4+ years of hands-on experience with GoHighLevel (agency or SaaS model)
- Experience managing multiple client accounts simultaneously
Nice to Have (Strong Plus)
- Experience working with SaaS-based agency models
- Familiarity with voice AI, inbound call routing, or IVR-style logic
- Experience collaborating with distributed or offshore fulfillment teams
- Proven success with client retention and account expansion
What Success Looks Like
- Clients feel supported, informed, and confident
- AI solutions are performing, optimized, and aligned with client objectives
- Retention remains strong and accounts grow over time
- Internal teams receive clear direction and timely feedback
Why Join Us
- Flexible, part-time remote contract role
- Clearly defined working hours with work-life balance
- Exposure to cutting-edge AI and automation solutions
- Opportunity to grow into a full-time role as the agency scales
- Competitive hourly rate based on experience and performance
How to Apply
To be considered for this position, all candidates must submit a short video introduction.
Please record a 2–4 minute video of yourself on camera in a quiet, well-lit environment. In this video, you must clearly speak to:
- Your direct experience with GoHighLevel (agency or SaaS model)
- Your background in SaaS and agency account management
- The types of client accounts you’ve managed and your level of responsibility
This step is required.
Candidates who do not submit a video will not be considered for the position.
Video submissions can be uploaded to a Google Drive folder with a shareable link with no restrictions to permissions or access. Your resume and video will help us better understand your communication style, experience, and overall fit for a client-facing role.
Job Type: Part-time
Pay: $25.00 - $35.00 per hour
Expected hours: 20 per week
Benefits:
- Flexible schedule
- Professional development assistance
- Referral program
Application Question(s):
- How many years of agency account management experience do you have?
- How many years of hands-on GoHighLevel experience do you have?
- Have you actively built or managed automations, workflows, and pipelines in GoHighLevel?
- Do you have experience managing AI Chatbots, AI Receptionists, or AI Sales Agents?
- I understand I must submit a video to be considered for this position. Reply YES
Education:
Work Location: Remote
