About Lorikeet
Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services.
We're doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what's next: providing personalized concierge services to their customers.
To deliver this combination of powerful AI systems and well designed tooling we're leveraging Jamie's experience as an early member of Google's generative AI team and Steve's experience building for operational teams at Stripe, as well as the experience of our team who've joined us from places like Stripe, Canva, Atlassian, Dropbox and Dovetail.
We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. We’ve raised over USD 50m from leading VCs and angel investors, including QED, Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).
Our global customers include:
- The largest telehealth company in Australia
- The largest bank for teens in the US
- One of the largest NFT marketplaces by trading volume
- One of the largest Web3 gaming companies
- … and a handful of other enterprise customers with over 1 million support tickets a year.
What's unique about this opportunity?
- Warm, mature, flexible culture. Low ego, high trust team. No tolerance for ‘talented jerks’. We embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. We’re committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials.
About the role and you
This is a foundational sales opportunity to join Lorikeet's nascent Account Executive team. You'll be instrumental in driving our growth by securing new enterprise customers and expanding our presence in key markets. You'll work directly with our technical founders to refine our sales strategy, establish the playbook for future sales team members, and help grow the team. We’ve been selling the product so we know the value of sales perspectives in product development, and you’ll have a seat at the table in shaping our product strategy and roadmap.
You'll be selling a transformative AI solution that delivers immediate and measurable ROI to customers, working with technical decision-makers who understand the value of automation for their support operations. Your success will directly impact our company trajectory and establish you as a key leader in our organization.
Our customers and revenue are >50% in the US, but today most of our team and our headquarters is in Sydney, Australia, where we'd love to host you for onboarding.
The right candidate
We're looking for a strategic, customer-focused sales professional to help us accelerate our growth. This role is perfect for someone who is:
- Excited about AI and can effectively communicate its transformative potential to complex businesses
- Naturally curious about customers' business challenges and motivated to find the right solutions
- Comfortable selling to technical and business stakeholders in enterprise organizations
- Motivated by impact and wants to play a key role in an early-stage, fast-moving startup
As an early team member, you'll have the agency to take initiative and shape our sales approach. You'll influence not just individual deals, but our entire go-to-market strategy.
What you'll do
You might be a fit if you
- Have 5+ years of experience in new business / acquisition enterprise SaaS sales, ideally in B2B software or AI-driven solutions
- Have a proven track record of building pipeline and consistently meeting or exceeding sales targets, ideally in an early stage or entrepreneurial setting that involves creating structure and selling innovative products in new markets
- Are comfortable with complex, consultative sales cycles and selling to multiple stakeholders
- Can effectively communicate technical concepts and ROI to both technical and business audiences
- Are naturally curious and enjoy understanding the nuances of customer operations
- Are an excellent communicator who can build trust and relationships at all levels
- Are excited about AI and its potential to transform how businesses operate (experience with AI tools is a plus)
Applicants must be based in London and be able to work without sponsorship.
If you don't quite match this but have a unique background, skillset, or experience that you think we should consider we strongly encourage you to reach out. We know first hand that diverse teams are higher performing and are proud that our team reflects a broad spectrum of identities and lived experiences.
