About The Role

• We are looking for a Head of IT to build, scale, and lead our internal IT function as we grow rapidly across teams and locations.
• The ideal candidate has strong hands-on technical depth, operational excellence, and experience setting up IT systems and processes in high-growth SaaS environments.
• This role focuses purely on IT operations, infrastructure, end-user computing, cloud administration, and enterprise applications-partner with CISO to implement security programs and drive compliance requirements.

Key Responsibilities IT Infrastructure & Operations (Core Function):

• Build and scale the company's IT infrastructure, networks, and device lifecycle management.
• Define and implement IT policies, SOPs, SLAs, and governance for a rapidly growing SaaS organization.
• Oversee day-to-day IT operations including end-user support, helpdesk efficiency, device provisioning, and troubleshooting.
• Ensure uptime, reliability, and performance of IT systems across distributed teams (remote + office).

End-User Computing & Asset Management

• Manage all hardware and software assets (laptops, devices, tools, accessories).
• Drive automation for onboarding/offboarding, device setup, and access management workflows.
• Standardize device configurations, OS updates, patching processes, and maintenance cycles.

Cloud & Internal Systems Administration

• Oversee internal Microsoft 365 used for day-to-day operations.
• Manage corporate applications including HRIS, ATS, CRM, finance systems, communication tools, and productivity suites.
• Streamline system integrations, workflows, and licensing management.

Vendor & Procurement Management

• Evaluate, negotiate, and manage contracts with IT vendors, service providers, and SaaS tool partners.
• Monitor vendor performance, renewals, license utilization, and cost optimization.
• Establish a scalable procurement process for IT assets and tools.

Scaling IT For Growth

• Build an IT roadmap aligned with organizational scale (Series A - C and beyond).
• Lead IT planning for new offices, expansions, and global infrastructure needs.
• Implement IT automation, standardization, and best practices to improve efficiency and delivery speed.
• Build, mentor, and lead the IT team, ensuring strong service delivery and responsiveness.

Cross-Functional Collaboration

• Partner closely with Engineering, Product, HR, Legal and Security, and Operations on all IT requirements.
• Support rapid onboarding by hiring scales across locations.
• Ensure smooth rollout of new tools, systems, and productivity solutions.

Requirements Must-Have Experience:

• Demonstrated experience owning IT in high-growth Technology startups, ideally during Series A-C scale.

Hands-on expertise with:.

• IT infrastructure & networks.
• End-user computing.
• Enterprise tools / SaaS ecosystem.
• Device lifecycle and asset management.
• Experience setting up IT operations from early stage to scale.
• Familiarity with financial data environments or fintech workflows is beneficial.

(ref:iimjobs.com)