Zingtree
Zingtree is a B2B SaaS company providing no-code interactive decision tree software that empowers enterprises to make better and faster decisions. Their AI-enabled platform helps support teams build AI agents for complex customer support, enabling customer self-service and agent assist workflows with precise control over data, logic, and compliance. Zingtree serves over 700 organizations globally across 50+ countries, driving improvements in customer satisfaction, first contact resolution, and operational efficiency. Their product suite includes Dynamic Workflows, Internal Process, Customer Self-help, Author Assist AI, CX Answers, and CX Actions, integrated with major CRM and contact center platforms. The company focuses on delivering measurable ROI through AI-driven process automation in industries like contact centers, healthcare, insurance, and software.
Zingtree
Zingtree is a B2B SaaS company providing no-code interactive decision tree software that empowers enterprises to make better and faster decisions. Their AI-enabled platform helps support teams build AI agents for complex customer support, enabling customer self-service and agent assist workflows with precise control over data, logic, and compliance. Zingtree serves over 700 organizations globally across 50+ countries, driving improvements in customer satisfaction, first contact resolution, and operational efficiency. Their product suite includes Dynamic Workflows, Internal Process, Customer Self-help, Author Assist AI, CX Answers, and CX Actions, integrated with major CRM and contact center platforms. The company focuses on delivering measurable ROI through AI-driven process automation in industries like contact centers, healthcare, insurance, and software.
TL;DR
Product: No-code interactive decision-tree and AI-enabled agent/self-service platform for enterprise CX
Founded: 2014
Headcount: 37 employees
Funding: $18.5M total; $15M Series A (Jan 2022) led by Conductive Ventures
Customers: Serves 700+ organizations across 50+ countries
Company Overview
Problem Domain
Enterprise customer experience, contact center guidance, and process automation for support workflows.
Founded
2014
Industry
B2B SaaS; Customer Experience / Contact Center Software
Tech Stack
Funding Track Record
$15,000,000
Series A announced January 2022; brought total funding to $18.5M
Investor Signal
“Conductive Ventures led Series A with participation from Storm Ventures and Madrona; prior seed investors include Rally Ventures, Parade Ventures, and VitalizeVC.”