zenloop
Zenloop is the leading integrated experience management platform that enables companies to collect, analyze, and act on customer feedback across various channels. Their SaaS solution automates the process of gathering insights, allowing businesses to identify growth opportunities and address customer pain points effectively. With a focus on customer-centric innovation, zenloop helps organizations retain satisfied customers and win back those at risk of churning. The platform is designed for scalability, catering to businesses of all sizes, and integrates seamlessly with popular tools like Salesforce and Shopify. Zenloop has garnered recognition for its commitment to enhancing customer experience and has a diverse client base across multiple industries.
zenloop
Zenloop is the leading integrated experience management platform that enables companies to collect, analyze, and act on customer feedback across various channels. Their SaaS solution automates the process of gathering insights, allowing businesses to identify growth opportunities and address customer pain points effectively. With a focus on customer-centric innovation, zenloop helps organizations retain satisfied customers and win back those at risk of churning. The platform is designed for scalability, catering to businesses of all sizes, and integrates seamlessly with popular tools like Salesforce and Shopify. Zenloop has garnered recognition for its commitment to enhancing customer experience and has a diverse client base across multiple industries.
TL;DR
What they do: Integrated experience management (IXM) SaaS platform for collecting, analyzing and acting on customer feedback (NPS, multi-channel surveys, AI-assisted analysis)
Headquarters & founding: Founded 2016, Berlin (zenloop GmbH)
Outcome: Acquired by saas.group (announcement April 3, 2023)
Funding: Raised seed and Series A rounds; total disclosed funding listed as $12,360,000 (USD) with rounds in Feb 2019 and Jun 2020
Company Overview
Problem Domain
Customer experience management; feedback collection, analysis and operationalization to reduce churn and improve retention.
Founded
2016
Industry
SaaS; Customer Experience / Experience Management
Funding Track Record
Listed as most recent round prior to acquisition
Investor Signal
“Investors include Nauta Capital, Signals Venture Capital and Piton Capital”