ZapScale
ZapScale is a customer success platform designed for B2B SaaS companies, offering the easiest and fastest implementation with deep customer insights. It provides a 360-degree customer view with segmentation, health analytics, product adoption tracking, and AI-powered churn and upsell prediction. The platform automates customer success operations with workflows, playbooks, and task management to improve team productivity and scalability. ZapScale supports revenue forecasting with high accuracy and integrates seamlessly with popular apps. It is SOC2 Type II certified and VAPT compliant, emphasizing data security and privacy. The company offers tiered subscription plans for startups to enterprises, serving growing customer success teams with a focus on reducing churn, increasing product adoption, and enhancing customer engagement.
ZapScale
ZapScale is a customer success platform designed for B2B SaaS companies, offering the easiest and fastest implementation with deep customer insights. It provides a 360-degree customer view with segmentation, health analytics, product adoption tracking, and AI-powered churn and upsell prediction. The platform automates customer success operations with workflows, playbooks, and task management to improve team productivity and scalability. ZapScale supports revenue forecasting with high accuracy and integrates seamlessly with popular apps. It is SOC2 Type II certified and VAPT compliant, emphasizing data security and privacy. The company offers tiered subscription plans for startups to enterprises, serving growing customer success teams with a focus on reducing churn, increasing product adoption, and enhancing customer engagement.
TL;DR
What they do: Customer success platform for B2B SaaS with 360° customer view, health analytics, playbooks, and AI churn/upsell prediction
Founded: 2021
Team size: 17 employees
Funding: $2,500,000 total (seed rounds; latest 2023-06-12)
Security: SOC2 Type II certified and VAPT compliant
Company Overview
Problem Domain
Customer success operations and revenue retention/expansion for B2B SaaS companies
Founded
2021
Industry
SaaS / Customer Success
Tech Stack
Funding Track Record
Seed round listed on Crunchbase (April 20, 2021)
Seed round listed on Crunchbase (June 12, 2023); investors include Blume Ventures and Java Capital among others
Investor Signal
“Backed by institutional investors including Blume Ventures and Java Capital”